Communications and Engagement Support Officer (part time, fixed term contract – 4 months)

Communications and Engagement Support Officer (part time, fixed term contract – 4 months)

Are you passionate about communications and engagement, and dedicated to providing customer service in a respectful and empathetic manner?

Do you have a keen eye for detail and a commitment to ensuring accuracy in every task you undertake?

Do you have experience managing complex queries and coordinating responses?

If so, we may have an excellent part time opportunity for you, where you will be able to gain experience within an organisation that is collaborative, friendly and inclusive.

Key Facts:

• This is a part time, fixed term contract – 4 months.
• 2 days per week – 14 hours (must include 9am to 5pm Wednesday)
• Salary of £29,920 per annum (PAYE), pro rated.
• The post-holder must be able to commit to working once per month in the London office (SE1).

NB: candidates must be immediately available, or on a very short notice period

The Role

The purpose of this Communications and Engagement Support Officer is to support the Communications, Engagement and Insight team and act as the first point of contact for external enquiries. You will coordinate responses across the organisation within agreed timeframes and will work closely with the current job holder providing day to day support for the Comms team. This role reports to the Head of Communications, Engagement and Insight.

Key duties of the role include:

• Act as the first point of contact for external enquiries across various platforms (phone, email, WhatsApp), coordinate responses, and ensure customer service standards.
• Assist in creating, delivering and formatting guidance, public information, and reports, and managing external suppliers.
• Update events/courses pages, ensure website accuracy.
• Manage student presentations, produce event resources, liaise with stakeholders as required, and maintain contact lists.
• Implement house style and brand guidelines, ensure compliance in publications, and manage document branding.
• Assist in planning, delivering, and evaluating communications activities, and support team members.

The Successful Candidate will have the following Knowledge, Skills, and Experience:

• Courteous, calm, empathetic and respectful when responding verbally, listening to understand issues, and giving clear explanations to customers, the wider team, and other stakeholders.
• Experience managing complex queries by drafting and coordinating responses with internal stakeholders.
• Proven high attention to detail and quality, ensuring all materials for both internal and external audiences are accurate and reflect the service delivery standards of the organisation.
• Experience reviewing and updating content and style of publications, papers, web pages, and presentations ensuring compliance with brand and style guidelines will be advantageous. Team player.
• Advanced working knowledge of Microsoft Office products and technical skills to create, format, and fix documents for the team and support the whole organisation.

The Organisation

Our client is a well-established healthcare regulator, dedicated to setting out the standards that practising osteopaths must meet, and protecting the public and patients. This organisation is committed to governance excellence.

The organisation comprises a team of 30 professionals. Each staff member needs to be flexible and adaptive. Roles evolve, in line with the evolving needs of the organisation.

The team is cooperative and respectful, employing evidence-informed approaches to guide their work. They strive to be influential, aiming to help and develop those they work with. With our client, being influential is a collective effort—every team member plays a crucial role in making an impact.

Interested?

For a confidential conversation with FJWilson Talent before applying, please contact us on 0203 195 3600, or email us at resourcingteam@fjwilson.com

*Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.*

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FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy.
FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.