Communications Administrator

Communications Administrator

Reports to: Senior Marketing Manager

Location: Currently operating hybrid working in our West London Office

Contract: FTC (3 years funded post, with potential to become permanent)

Pattern: Full Time (standard hours 9am – 5.30pm but would consider part time hours for the right candidate)

Closing date: 05/05/2025

1st round interviews: 15/05/2025 (virtual)

2nd round interviews: 19/05/2025 or 20/05/2025 (in person)

Salary: £27,100 to £28,000 (depending on experience)

About the role:

The Communications Administrator is a new role in Ark’s Communications team, reporting to the Senior Marketing Manager. It presents an exciting opportunity for an early-career candidate to develop their administrative and communications skills while working to establish a new brand and build a member community.

The Communications Administrator will support member engagement and will be the first port of call for enquiries. They will play a vital part in scaling up our ability to deliver an excellent delegate experience at events, as well as increasing engagement through social media, newsletters and other communication channels.

We are looking for a Communications Administrator who will be organised and able to manage multiple priorities, with a focus on customer service to both internal and external stakeholders.

Key Responsibilities:

• Acting as first point of call for membership enquiries
• Administration of new and existing memberships
• Accurate and timely maintenance of contact lists and records in the Customer Relationship Management (CRM) platform
• Event administration – planning and support (including an expectation that this person will be available for events outside of normal office hours)
• Creation of newsletters and email campaigns to support continued member engagement
• Website updates ensuring information about events and membership remains compelling, up to date and easy to navigate.

Key Requirements:

• Right to work in the UK
• Two years of experience working in administration, marketing, events or communications, or a related field
• Experience using a Customer Relationship Management (CRM) tool
• Experience using Mailchimp, LinkedIn and other digital marketing platforms
• An excellent communicator with strong written and verbal skills
• Confidence to build and maintain effective relationships with a wide range of people from inside and outside of Ark
• Committed to providing high-quality customer service
• High level of attention to detail
• Strong ability to manage and analyse data
• A results-driven mindset, with a collaborative approach and a willingness to contribute to the team's success

Benefits:

• Our hybrid working model aims to offer the best of both worlds, striking the right balance between in-person collaboration and remote working. You will work a minimum of two days per week in our state-of-the-art office in West London allowing you to connect with colleagues, with the flexibility to work remotely, or in the office over the remaining days.
• In addition to our current hybrid working arrangements, employees can request to work fully remotely for up to 10 working days a year, whether this be in the UK or abroad.
• Our flexitime policy allows you to work your hours around our core hours of 10.00 - 16.00, helping you prioritise your work-life balance and personal commitments.
• 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years’ service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays.
• Full office closure between Christmas and New Year.
• As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to.
• Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform.
• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests.

About Us:

Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life. Our network of 39 schools reaches traditionally underserved communities in Birmingham, Hastings, London and Portsmouth. We educate 30,000 pupils and have nearly 3,000 teaching staff across our network. We also incubate and scale innovative ventures, which we roll out beyond our network of schools for the benefit of teachers, pupils and the education system as a whole.

Diversity and Inclusion:

We aim to build a diverse and inclusive organisation where everyone – staff and students – can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark’s diversity and inclusion commitments, please click on this link.

Safeguarding Statement:

Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants.

Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark’s safer recruitment process, please click this link.

Please note we will be reviewing applications on an on-going basis and this role may close earlier than advertised depending on the level of response. We strongly encourage to submit your application at your earliest convenience.