Comms Platform Operations Manager

ENGINEERINGUK; London; On-site; GBP 40,000 - 70,000; Full time

Job description

We're Hiring: Platform Operations Manager
(Travel required to Paddington office, minimum once per week)

Are you an experienced CRM expert with a passion for innovation and optimisation? Lead a team in completing, improving, and analysing CRM campaigns to boost customer relationships and drive growth. This is an exciting opportunity to play a pivotal role in redefining VMO2 as a digital ecosystem platform player and in helping us achieve our ambitious tier-one KPIs.

In this role, you will oversee the end-to-end execution of multi-channel CRM campaigns, utilising the latest technologies and data-driven insights to personalise and optimize every customer touchpoint. Your expertise in campaign automation, data management, and A/B testing will be crucial to achieving outstanding results. Working in a fast-paced, agile environment means that your leadership and critical thinking abilities will be crucial for the business's success.

You'll also collaborate closely with cross-functional teams, from marketing and product to customer support and data analytics, ensuring seamless execution and alignment across all channels. As the leader of this critical function, you'll have a chance to create a measurable impact on our customer experience and platform evolution.

Who we are

The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

• Excellent interpersonal, people management and team leadership skills. Ability to articulate a vision and galvanize a team.
• Proficiency and hands-on experience with Braze, Adobe, Salesforce Marketing Cloud and multi-channel marketing tools.
• Familiarity with campaign automation, audience segmentation, and reporting tools.
• Basic knowledge of Liquid for customising email templates.
• Analytical Skills: Strong ability to evaluate campaign performance metrics and derive actionable insights to inform strategy.
• Attention to Detail: A meticulous approach to campaign execution and data management, ensuring accuracy and consistency.

The other stuff we are looking for

We'd also love you to bring:

• Bachelor's degree in marketing or a related field, or equivalent professional business experience.
• 2-4 years of experience in CRM campaign management, email marketing, or digital marketing operations.
• Understanding of standard methodologies for email deliverability and anti-spam regulations.
• Pragmatic approach to stakeholder management and conflict resolution.
• Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical teams.
• Project Management: Proven ability to manage multiple projects concurrently and meet deadlines.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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