Commercial Transformation Manager

Financial Times; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The role

We’re seeking a Commercial Transformation Manager to drive operational excellence and scalability within our Revenue Operations team. In this role, you will optimise workflows, enhance efficiency, and support seamless campaign delivery, ensuring that our commercial teams have the capacity to focus on building deeper client relationships.

This role is pivotal in identifying areas for improvement, implementing process automation, and ensuring our workflow platforms, including Salesforce, Make.com, and Monday.com, are effectively managed and optimised. You will collaborate across teams to drive initiatives that enhance operational agility and data-driven decision-making.

Key responsibilities

1. Develop and implement strategies to enhance workflow efficiency, automation, and scalability.
2. Find opportunities for process improvement and secure stakeholder buy-in for implementation.
3. Oversee the optimisation of workflow platforms, ensuring seamless integration across commercial operations.
4. Define and monitor performance metrics to measure impact and ensure alignment with business objectives.
5. Provide data-driven insights to refine systems, ensuring full adoption and maximising return on investment.
6. Partner with finance and leadership teams to improve measurement and reporting on workflow improvements.
7. Act as the key liaison for FT Connect platform setup and standardisation.
8. Develop a long-term roadmap (12 months to 3 years) focused on process automation, technology enablement, and operational excellence.

Required skills and experience

1. Proven ability to drive workflow optimisation, automation, and process improvement in a commercial environment.
2. Strong technical proficiency in Monday.com, Make.com, Salesforce, and/or other workflow automation tools.
3. Experience integrating automation platforms into existing business processes.
4. Strong analytical and problem-solving skills to identify areas for workflow improvement and enhance operational efficiency.
5. Excellent communication and stakeholder management skills to influence across teams and senior leadership.
6. Experience managing large-scale budgets and aligning financial performance with strategic objectives.
7. Ability to thrive in a fast-paced, dynamic environment while managing competing priorities.
8. A strategic approach with the ability to implement scalable, data-driven solutions that drive business impact.

What’s in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [e-mail] and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.