Commercial Specialist

Merlin Entertainments Group; Windsor; On-site; GBP 32,000; Full time

Job description

What you'll bring to the team

Commercial SpecialistLocation: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)
Contract Type: Permanent, salaried

Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Commercial Specialist to join our AWESOME Commercial Team! The Commercial Specialist will work closely with both our global operations team and the onsite commercial team to ensure a seamless execution of stock allocation, merchandising, partner management, and commercial compliance across the Resort. You will be responsible for processing audits, monitoring stock levels, pricing strategies, and data compliance in accordance with trading standards legislation.

As a Commercial Specialist, you will be a key contact for external onsite partners, ensuring their standards are in line with our exceptional guest experience expectations, alongside building internal stakeholder relationships with our Warehouse & Logistics team to manage our internal delivery schedule that maximizes stock fulfillment, is cost-effective, and does not detract from the overall guest experience. Our guests expect beautifully presented shops and retail units, with attractive displays and plenty of exciting stock for them to browse, and the Commercial Specialist plays a key part in making sure our guests have access to exciting souvenirs to take home at the end of their visit!

Qualifications & Experience

1. Previous experience working in logistics, commercial management, or theme park operations is essential
2. You should be familiar with inventory management and pricing systems
3. Must have strong analytical and organizational skills, with a keen eye for detail and the ability to analyze data to influence decision making and trend identification
4. Confident communicator, with the ability to influence stakeholders of varying levels of seniority, both internal and external
5. The ability to embrace our Merlin values - Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care - and empower the team around you to bring joy, create connections, and make lasting memories for our guests, leading by example to guide the behaviors that set us apart as an employer, a community, and a first choice destination for families.

Benefits

1. 40% discount off LEGO sets and products on the online LEGO Store!
2. Merlin Magic Pass: 20 free tickets for you, your family, and friends to enjoy all of our Merlin Attractions across the world!
3. 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
4. “Enjoy the Ride” Merlin Annual Pass for you and five loved ones!
5. Staff discount codes for Merlin Annual Passes to gift to loved ones!
6. Pro rata holiday allowance based on 28 days full-time equivalent
7. Private pension scheme
8. Life assurance scheme
9. Employee assistance programme
10. Access to Perks at Work which offers 30,000+ national & local employee discounts
11. Free staff parking
12. Ongoing training & development

About the LEGOLAND Windsor Resort

We are looking for a Commercial Specialist to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows, and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes, or briefcases. We trade in fun. In smiles, shrieks, and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

From GBP £32,000.00/Yr.