Commercial Operations Manager

Holland & Barrett; Nuneaton; On-site; GBP 35,000 - 65,000; Full time

Job description

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

We are looking for a Commercial Operations Manager to lead and optimise key commercial processes, ensuring efficiency, accuracy, and strategic alignment. In this role, you will be accountable for documenting and maintaining policy and process documents, covering SKU and supplier setup, promotional frameworks, and critical business operations. You will also develop and manage the clearance strategy, overseeing the operational delivery and reporting of overstocked, deleted, and Best Before End (BBE) SKUs while driving commercial success for outlet stores and online clearance. Additionally, you will own the Customer One Plan, ensuring a rolling 18-month roadmap is in place to support seamless business planning and execution.

The Role

Key Responsibilities:

• Act as the primary point of contact and decision-maker in the absence of the Senior Operations Manager, ensuring continuity of operations and maintaining progress on key tasks. Take ownership of key responsibilities and provide guidance to the team, ensuring that all business objectives are met smoothly during their absence.
• The commercial lead on Overstock, FD and BBE Management and its subsequent reduction on working capital, identifying opportunities or alternative ways to manage our stock health.
• Accountable for maintaining the customer one plan.
• Responsible for managing the H&B Co-pilot tool and providing actionable operational data to Trading and Operations functions on the Commercial lifecycle.
• Accountability for documenting and maintaining policies and procedures within Commercial Operations.
• Overall Accountability for the operational delivery of our instore and online outlet deal proposition, actively driving the outlet strategy forwards.

Location:

This role is based in Nuneaton, and may be occasionally required to travel to our London Hub or to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.

The Person

Key Requirements:

• Strong Analytical and Commercial Acumen: Highly numerate with the ability to analyse data, identify business opportunities, and improve financial and operational performance.
• Cross-Functional Collaboration Skills: Experience working with stakeholders across multiple functions, fostering collaboration to deliver on the overall business strategy.
• Problem Solving & Proactive Mindset: Demonstrates a proactive, solution-oriented approach to problem-solving and the ability to drive positive change for the business.
• Organisational & Leadership Skills: Excellent at managing workload, attention to detail, and ensuring high standards of output and consistency in a fast-paced environment.
• Effective Communication & Presentation Skills: Strong written, verbal, and presentation skills with the ability to turn data into actionable insights and present them to various audiences.
• Experience with Process Improvement & Data Management: Proven ability to manage and improve processes, transfer data into relevant information, and implement best practices to enhance efficiency.
• Adaptability & Decision-Making Ability: Capable of working autonomously, managing multiple tasks, and stepping up to cover for senior leadership when needed.

What we offer:

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Annual Bonus up to 10% (subject to company and personal performance)
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).