Commercial Operations Associate

Job Title: Commercial Operations Associate

Reports to: Head of Commercial Operations

Based: London (3 days a week)

Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK's largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.

Role Objective

To drive the effective capture, coordination, and delivery of tender opportunities, ensuring high-quality, timely submissions and accurate pipeline forecasting to support commercial decision-making and business growth.

Split of the role

Key Components

1. Tender Capture Process & Forecasting - 10%
2. Tender Response Coordination - 40%
3. Tender Opportunity Review - 10%
4. Market Engagement & RFIs - 30%
5. Management of Tender Portals, Sales Tools & Framework Agreements - 10%

• Utilise the tender capture and evaluation framework to complete capture management documentation, supporting bid/no-bid decisions in collaboration with commercial leadership.
• Own and maintain the tender dashboard, ensuring accurate tracking and forecasting of opportunities.
• Liaise closely with regional teams to maintain opportunity data integrity, coordinating monthly updates and leading regular tender review calls.

• Lead the development and delivery of compliant, professionally produced proposals within defined customer timeframes.
• Coordinate proposal inputs across cross-functional teams, including sales, marketing, product, finance, commercial, legal, and delivery functions.
• Work closely with regional directors post-publication to assess tenders, determine service model suitability, and ensure alignment with business needs.
• Own and manage TenderGPT, working with the data science team to ensure quarterly updates and integration of best practice responses.

• Oversee the effective and timely review of new tender opportunities (e.g., via Contracts Advance, Find-a-Tender), escalating significant opportunities as required.
• Serve as the system owner for Contracts Advance, ensuring effective team use, training, and process adherence.
• Monitor tender email inbox and ensure effective communication of updates, clarification questions and procurement related communications.

• Support Relationship Managers in responding to market engagement events and Requests for Information (RFIs), gathering insights on commissioner priorities.
• Complete and submit engagement returns and RFI documentation as required.

• Own and manage access and usage of sales tools such as Contracts Advance, LinkedIn Sales Navigator, Cirrus Insight, and other relevant platforms.
• Maintain oversight of all tender portals, including account management, documentation download, and bid submission processes.
• Manage framework agreements and Dynamic Purchasing Systems (DPS), with a focus on reporting and compliance, particularly for frameworks such as G-Cloud and NHS SBS.

• Skilled in condensing complex information and bid writing, particularly within NHS/public sector (Level 3).
• Experienced in contract/tender portal management (e.g., Contracts Advance), tender submissions, and public sector procurement (Level 3).
• Proficient in project management and stakeholder engagement (internal & external) (Level 3).
• Knowledgeable in business development, sales processes, and commissioning landscapes for mental and digital health (Level 1-2).
• Competent in Microsoft Office, G Suite, Salesforce, Tableau (Level 3).

• Strong organisational skills, attention to detail, communication, and adaptability (Level 3).
• Effective in planning and delivering compliant proposals in complex settings (Level 2).
• Solid time management and relationship-building abilities (Level 2).

• Degree (Essential).
• Bid and Proposal Apprenticeship / APMP Foundation or higher (Desirable).

We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

• Competitive Salary: Depending on experience, up to £40,000.
• Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.
• Professional Development: Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.
• Financial Security: Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.
• Health and Well-being: Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.
• Flexible Working: Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.
• Lifestyle Benefits: Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!