Commercial Manager

JR United Kingdom; Wallasey; On-site; GBP 30,000 - 60,000; Full time

Job description

Due to company expansion and business growth, we are looking for a Commercial Manager to oversee the commercial activities for the Ceramics Division. This is a brand new role, which is key to the future expansion of the division.

Benefits include:

• Annual Discretionary Bonus Scheme
• 32 days holiday (including bank holidays)
• Holiday Purchase scheme (up to 1 additional week)
• Pension matched up to 6 %
• Death in service benefit
• Employee Wellbeing Program

We are interested in candidates from any industry who have the following experience:

• Contract Management Experience
• Experienced in balancing multiple workloads
• Experienced in preparation of pricing quotations and the ability to calculate margins, costs and profitability, whilst also accounting for other factors such as volume and client expectations.
• Good business acumen and confidence in making decisions on whether business opportunities are worthwhile
• Structured in approach, but also flexible in order to react to urgent customer requirements.
• Excellent, high level, customer service experience.
• Strong IT capability including Microsoft Excel. The ability to pick up new IT systems quickly.
• Highly organized with strong administrative capabilities.
• Happy dealing with large levels of Administration as well as customer interaction.
• Ideally some supervisory experience.

The role will involve high levels of administration and customer service. It may over time lead into a supervisory role as the division grows. Duties will include:

• Fielding customer enquiries and ordering, by telephone or email.
• Oversee customer enquiries/orders ensuring quotations are profitable and fully inclusive of costs & margin
• Working alongside production to ensure resource costs are accurate in order to maximise margin.
• Working alongside the Sales Director and account managers to support with new business opportunities including market research to identify potential areas for expansion.
• Analyse end of month reports to ensure latest orders are profitable and correctly booked.
• Ensure high levels of customer satisfaction are achieved.
• Work with other departments to ensure that customers’ orders are shipped in a timely manner and all requests are followed. Aide with the production of shipping documentation needed for import/export.
• Liaising with vendors, third party logistics providers and any other parties involved in the expedition of stock.
• Discussing, drafting, reviewing and negotiating existing and new business contracts to ensure risk is mitigated from business, including conduction of compliance checks.
• Ensuring that all stakeholders, such as administration, operations, and finance understand and adhere to contractual obligations.
• Resolving contractual and commercial problems, recognising business risks and opportunities.
• Travel to clients will be expected; must have full driving license.
• The role will be based in our Wallasey site and involve regular travel to our head office in Dewsbury during the training period, which is expected to last up to 6 months.