Commercial Manager

Roles and Responsibilities

The Commercial Manager is the single point of contact for all PwC Global Services related matters. Manage PwC Global Services related communication with service managers and business stakeholders.

Main Responsibilities

• Single point of contact for all PwC Global Services related matters. Manage PwC Global Services related communication with service managers and business stakeholders.
• Engage with service managers and business stakeholders to understand adoption, issues, and work with the Global team on resolution.
• Liaise with global teams to understand costing and usage metrics and to understand value derived.
• Usage and cost management: Work with the operations team to remove unused licenses prior to billing cut-off.
• Reporting: Support in leadership reporting and usage reports for service managers.
• Annual planning cycles: Manage BSS communications with business Opt-In confirmations and other year-end processes.

Skills

• Strong presentation and communication skills (will be dealing with stakeholders).
• Analytical skills.
• Business Management (MBA or equivalent).

Required Skills

• Analytical Thinking
• Management Reporting

Optional Skills

• Client Contracting
• Contract Analytics
• Contract Evaluations
• Contract Management
• Contract Monitoring
• Contract Reporting
• Contracts Analysis

Desired Candidate Profile

Key Skills and Competencies for a Commercial Manager:

1. Commercial Acumen:

• Strong understanding of business operations, financials, and markets, and the ability to make decisions that enhance business performance.
• Ability to assess the market, customer needs, and competition to develop winning strategies and optimize pricing, sales, and marketing activities.

2. Negotiation Skills:

• Proficient in negotiating contracts with clients, suppliers, and vendors to secure favorable terms and manage risks.
• Skilled in finding mutually beneficial solutions while protecting the company’s interests.

3. Financial Management:

• Strong financial literacy, including budgeting, forecasting, pricing strategies, and financial reporting.
• Ability to manage and control costs while ensuring profitable business operations.

4. Project Management:

• Strong project management skills to oversee commercial projects, ensuring they are delivered on time, within budget, and to the required quality standards.
• Familiarity with project management methodologies and tools (e.g., Agile, Waterfall).

5. Leadership and Team Management:

• Experience in managing, motivating, and developing cross-functional teams.
• Ability to work collaboratively with senior leadership, stakeholders, and other departments to achieve commercial objectives.

6. Problem-Solving:

• Strong analytical and problem-solving skills to address challenges in sales, contracts, procurement, and risk management.
• Ability to think strategically and provide solutions in complex commercial situations.

7. Communication Skills:

• Strong written and verbal communication skills, with the ability to present complex information clearly to internal and external stakeholders.
• Ability to influence and persuade others, especially in client negotiations or discussions with senior management.

8. Customer-Centric Focus:

• A customer-first mindset, with the ability to understand client needs, deliver solutions, and build long-term relationships.

9. Legal and Contract Knowledge:

• Strong understanding of commercial contracts, terms and conditions, and legal frameworks governing business agreements.
• Ability to assess legal risks in contracts and negotiations.