Commercial Manager

Commercial Manager

London/Leeds – Hybrid

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We're thrilled to offer an exciting opportunity to join us as a Commercial Manager, specialising in Commercial Trading within the Motor Existing Customer Squad. You'll report to our Existing Customer Trading Manager. In this capacity, you'll help us profitably retain our valuable customers and deliver outstanding customer experiences for millions of customers. You’ll have an integral role, alongside the wider Commercial Trading team, in ensuring we deliver against our Business Plan.

What you'll be doing

1. Monitor and report on weekly performance metrics across our Existing Customer funnel.
2. Conduct in-depth analysis of metrics to identify underlying trends and drivers.
3. Contextualise performance through actively monitoring the motor insurance market.
4. Use data and commercial intuition to make decisions in uncertain environments.
5. Support the creation of the Business Plan for Motor Existing Customers.
6. Ensure delivery against this Plan, working alongside Pricing, Product, Operations, Marketing and Digital teams.
7. Be curious and creative to challenge others and identify improvement opportunities for positive change.
8. Drive the delivery of initiatives, working alongside specialists across the business, utilising a test and learn approach to maximise benefits and insights.
9. Develop a comprehensive understanding of the regulatory landscape and identify its implications on business models, products, and processes.
10. Establish an understanding of managing customer and commercial trade-offs in a highly regulated industry.
11. Integrate the 'voice of the customer' into all you do.

What you'll need

1. Excellent collaborator and communicator, with the ability to influence and drive positive change through stakeholder management.
2. Curious and creative individual who can bring a new way of thinking and challenge to existing processes or customer journeys.
3. Strong data analyst who can understand and manipulate data sets to draw conclusions.
4. Commercially aware with experience in identifying and delivering business change.
5. Proactive and adaptable in a dynamic work environment.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Benefits

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include:

1. 9% employer contributed pension.
2. 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover.
3. Additional optional Health and Dental insurance.
4. Up to 10% bonus.
5. EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
6. 25 days annual leave, increasing each year up to a maximum of 28.
7. Buy as you earn share scheme.
8. Employee discounts and cashback.
9. Plus many more!

Being yourself

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com.

Together we’re one of a kind.

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