Commercial Credit Controller

Sopra Steria - UK; York; On-site; GBP 60,000 - 80,000

Job description

Are you a people person who excels at building quick rapport? Join our team and be part of an organisation making incredible strides for the NHS!

NHS Shared Business Services are currently seeking a Business-to-Business Credit Controller to recover public funding on behalf of dozens of NHS organisations, while providing outstanding customer service via our dedicated phone lines and email inbox.

We are a Top 20 Great Place to Work in the UK organisation and right at the beginning of a multi-million-pound enterprise transformation project with huge growth and development. For the right person, this means plenty of opportunity to develop your career and grow your talents as our finance department provides training and development during your employment.

This is a hybrid working role, and as a new employee, training will be full time in the newly refurbished Leeds office for up to 6 weeks, followed by one day per week after you have settled in.

What you'll be doing:

• Connecting with business customers via telephone lines and central collections' mailbox to recover unpaid invoices for various goods and services.
• Making sure all business customer accounts are thoroughly reviewed to understand the full background of each individual case and updated after each interaction, including notes and status changes.
• Resolving B2B queries around invoices.
• Assessing B2B customer’s circumstances to resolve disputes and queries over the phone, resulting in a successful outcome for both the debtor and the business.
• Working towards achieving daily and monthly targets both individually and as a team.

What you’ll bring:

• A proven history of working to and achieving targets and objectives in a FCA regulated Collections environment.
• Experience of working in a high pace environment.
• Excellent verbal and written communication and listening skills, with a confident and friendly manner.
• Excellent administrative skills and time management.
• Ability to assess and prioritise work lists.
• IT literate - A good knowledge of computers and office software, including Microsoft Office.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply; we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Leeds

Security Clearance Level: DBS

Internal Recruiter: Kayleigh

Salary: Up to £26,500 per annum

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.