Commercial Claims Handler (Hybrid)

Job Description

Claims Handler (Commercial) - Carrickfergus - Permanent

Our client has ambitious plans to become Northern Ireland's largest insurance provider. If you've some experience in the insurance industry and are ready to take your career to the next level, apply today!

Location: Carrickfergus

Working Arrangement: Hybrid working offered

Hours: Monday to Friday 9:00 a.m. – 5:00 p.m, evenings and weekends off

Work-Life Balance: Strong work-life balance on offer

Employee Benefits Package:

1. Salary is negotiable depending on experience
2. 20 days annual leave plus 11 statutory days (with additional annual leave accruing based on length of service)
3. Competitive Company Pension Scheme
4. Private Medical Insurance
5. Eye care scheme
6. Staff Discount

The Role:

1. Ensure that daily workflow is managed efficiently.
2. Taking first notification of accidents/losses from clients and arranging onward reporting to insurers, as well as managing the claim to settlement.
3. Ability to display a combined level of empathy and competency is essential.
4. Provide an expert and prompt service to all stakeholders.
5. Day-to-day management of new and existing claims at the highest possible level of customer service, including administration.
6. Any additional duties or projects deemed necessary and reasonable by the line manager.

Minimum Requirements:

1. 5 GCSEs at grade C or above (or equivalent) including English and Maths
2. Previous experience working within the general insurance industry in a busy office environment
3. Working knowledge of insurance systems
4. Customer service experience
5. Basic knowledge of Excel
6. Excellent communication and negotiation skills
7. Ability to work to multiple deadlines while maintaining accuracy