Commercial Business Analyst

MOTORS is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

Our innovative advertising opportunities not only elevate our platform but also extend across a vast dealer advertising ecosystem, including automotive giants like eBay and Gumtree.

We are looking for an energetic, self-motivated Commercial Business Analyst who has experience of working in a fast-moving sales and customer service environment.

This is a critical role in which you'll be continuously analysing data and feedback to identify opportunities to improve, with the aim of enhancing our customer and colleague experience. This role plays a pivotal role in delivering our business objectives.

Reports To: Head of Commercial Operations

Contract Type: Permanent

Location: Richmond UK, Hybrid

About the role:

We are looking for an energetic, self-motivated Commercial Business Analyst who has experience of working in a fast-moving sales and customer service environment. This is a critical role in which you'll be continuously analysing data and feedback to identify opportunities to improve, with the aim of enhancing our customer and colleague experience. This role plays a pivotal role in delivering our business objectives.

Key responsibilities will include:

1. As part of the Commercial Operations team, you will be surrounded by customer-focused teams ready to help you deliver impactful changes with expertise in CRM, marketing, and data interrogation.
2. Monitor and report on key data points to assess commercial performance, covering everything from sales team effectiveness to dealer experience and live service risks.
3. Analyse current business processes and proactively recommend improvements that drive efficiency and growth.
4. Translate insights into impactful actions, supporting managers in identifying opportunities and driving business change projects.
5. Present valuable insights and prepare actionable recommendations from Salesforce data, including customer feedback surveys, to guide decision-making.
6. Take ownership of defining and continuously improving the customer lifecycle across different market segments.
7. Evaluate data entry processes, ensuring high standards of data quality are met and maintained.
8. Manage and enhance a portfolio of established reporting insights, continuously adding value to business performance.

What we ideally looking for:

1. We're looking for someone who can work both independently and collaboratively, while communicating effectively and professionally with key internal stakeholders.
2. Strong analytical skills and a data-driven mindset who is highly numerate and can turn insights into compelling stories.
3. You should have commercial awareness, applying a pragmatic, hypothesis-led approach, and experience working within sales teams to understand customer lifecycles.
4. In our fast-paced and dynamic environment, you'll identify improvement opportunities, define solutions, and make things happen.
5. Familiarity with CRMs, BI reporting tools, and cloud-based platforms like Salesforce and Pardot is key; experience setting up ETL pipelines is a plus.
6. We're seeking someone who is detail-oriented, results-driven, and quick to learn and contribute.

At MOTORS, we're fearlessly committed to helping car buyers and dealers save time, money, and energy. If you're ready to challenge the status quo, give it your all, and come out smiling, you'll fit right in. You can expect a fast pace, plenty of support, and a commitment to work flexibility. Are you ready?

Perks & Benefits

We offer a supportive, flexible, and growth-focused workplace. At Motors, you will have a healthy work-life balance, continuous learning, remote work options, and engaging challenges. Join us for a fulfilling career where your well-being is a priority.

Financial reward

1. Competitive Pay
2. Discretionary Bonus
3. Pension Scheme (up to 9% Employer Contribution)
4. Employee recognition scheme with great financial prizes ££

Work-life balance

1. 25 days holiday per year growing with length of service
2. Hybrid and UK Remote working depending on role
3. Generous Family Friendly Leave
4. Free counseling and support (for when you might need it)

Health & Insurance

1. Private Healthcare Insurance
2. Private Dental insurance cover & Cashback.
3. Online private GP service.
4. Generous sick pay support
5. Life assurance policy (x4 Life Assurance)

Other

1. Social & Inclusion Calendar - packed with events.
2. Free food and beverage in our office locations

Diversity & Inclusion at Motors

Here at Motors, we are on a mission to create a culture where all our teams are inspired to share their passion, talents, and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That's why we're committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors, you can be you!

Department: Commercial Operations

Role: All Commercial Roles

Locations: Richmond upon Thames (Motors)

Remote status: Hybrid Remote

Employment type: Full-time