Collections Strategy Manager

Location: London or Newbury + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time, 37.5 hours per week – Mon to Fri

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you’ll do

We're recruiting for a Collections Strategy Manager to join our Credit Risk, Billing & Collections (BCRC) team here at Vodafone UK. As a Collections Strategy Manager, you will work closely with our Senior Collections & Payments Strategy Manager to take ownership of strategies that ensure effective debt recovery while minimizing risks and costs for the organisation. The role involves analysing data, optimizing collection processes, and designing strategies that improve collection rates while maintaining a customer-focused approach.

Wider responsibilities will include:

• Collection Strategy Development: Maintain, design and implement customized collections strategies using scorecards and models, with a view to optimizing performance based on risk profiles and financial behaviours, reducing delinquencies and enhancing recovery rates.
• Analysis and MI: Analyse customer data, payment histories, and trends to identify opportunities for improving the collection process by monitoring key performance indicators (KPIs) such as recovery rates, cost per account, and customer forbearance success.
• Reporting: Prepare detailed reports for senior management, providing insights on collections performance and strategy effectiveness.
• Process Optimization: Relentless evaluation of the existing collections treatment paths, processes and recommend improvements to enhance efficiency, meet regulatory requirements and reduce costs. Work closely with the IT, Data and operations teams to implement automated solutions and enhance system functionality for collections.
• Team Management: Lead and manage the collections analysts, providing guidance about optimisation of collections strategies aiming to improve recoveries, reduce costs and improve CX.

Who you are

• Highly numerate with competency in data analysis and statistical techniques.
• Experience of using analytical tools such as SQL, SAS and Python.
• Understanding of key regulatory and legal issues relating to credit & collections.
• Degree level qualification in mathematics / statistics or equivalent desirable.
• High attention to detail.
• Strong communication and presentation skills with a proven ability to influence senior stakeholders.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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