Collections Specialist

Omega Resource Group; Stroud; On-site; GBP 23,000 - 25,000

Job description

Collections Specialist

Location: Stroud

Salary: £23,000 - £25,000 plus bonus

Working Hours:
Week 1: Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4pm
Week 2: Monday to Thursday 9.30am - 6pm, Friday 9.30am - 5pm
1 Saturday morning in 4.

Type: Permanent

Our client is looking for a Collections Specialist to join their finance operation to maximise cash collections and minimise debt through providing excellent customer service and efficient debt processes.

Key Responsibilities - Collections Specialist

1. Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email, and app contact.
2. Take payments and negotiate affordable repayment options with customers and their representatives to achieve the best possible outcome for the customer and the company.
3. Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by collaborating with other departments.
4. Process, cleanse, and format data and update systems and records accurately, including external industry bodies.
5. Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc.
6. Take ownership of personal and team success by effectively managing your time.
7. Identify and implement continuous improvements in ways of working within the team and customer service experience.
8. Complete any other ad-hoc duties as requested by the Manager or Head of Department.

Qualifications & Requirements - Collections Specialist

1. Passion and experience in delivering excellent customer service via previous customer-facing roles.
2. Enjoy working with others, building rapport with customers and colleagues, but also thrive independently.
3. Fantastic communication skills.
4. Organised problem solver who handles pressure well.
5. ITT proficient.

What we can offer - Collections Specialist

1. Health care plan, life assurance, and generous pension contribution.
2. Volunteering day.
3. Hybrid working.
4. Various company discounts (including shops, gym, days out, and events).
5. 25 days holiday plus bank holidays.

For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed).

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction, and Manufacturing sectors.