Collections Specialist

7400 45th St Ct E, Fife, WA 98424, USA Req #2910

Monday, February 24, 2025

See yourself at Odyssey.
Join the team as our new Collections Specialist!

Who We Are & Why We’re Hiring
Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider. Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. Odyssey Logistics & Technology’s specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.

Based in vibrant Charlotte, NC Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

About the Job:
As a Collections Specialist, you will play a crucial role in the financial management and debt recovery process for our organization. You will be responsible for analyzing and managing accounts receivable for various business units, ensuring timely payments, and minimizing bad debt losses. This position offers an excellent opportunity for individuals to work cross functionally across the organization.

In This Role, You Will:

• Establish relationships with customer A/P representatives to gain an understanding of their requirements to pay and terms of payment. Provide excellent customer service and address customer inquiries promptly and professionally.
• Navigate collection software to monitor accounts receivable to identify overdue accounts.
• Analyze aging reports to identify accounts with outstanding, past due amounts.
• Contact customers to obtain payment information. Ensure customer has the invoices and all required documentation for payment. Prepare and send customer statements on a regular basis, depending on delinquency.
• Document and resolve disputed invoices, work with & make recommendations to billing/ pricing/ other departments concerning invoice adjustments.
• Work with the cash team to ensure timely application of all monies received.
• Communicate with internal departments to research charges for validity. Send revised invoices to customers as necessary.
• All other duties and projects as assigned.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply.

Required:

• Minimum High school diploma or GED equivalent is required.
• An Associate degree in accounting or related field is preferred.
• Previous experience in credit and collections, accounts receivable, or a related financial role.
• A minimum of two years of experience in a similar role is required.
• Excellent communication skills (both verbal and written).
• Strong computer skills. Experience using High Radius Collections is a plus.
• Proficient in Microsoft Office Suite, including Word, and Excel.
• Able to work independently and identify and solve problems.

Location:
This is an in-office role with a hybrid schedule based in Fife, WA.

The pay range for this position is: $24.52 to $35.26 per hour.

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options.
• Vision insurance.
• Company-paid dental and life/disability Plans.
• 401K with company match.
• Competitive Paid Time Off.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.