Collections Executive (German Speaking)

To support the growing demand for our technology and services, my client is seeking a Collections Executive to join their collections and recoveries team. This role requires building strong, professional relationships with merchants and colleagues, and they are looking for a highly motivated individual eager to grow their career within a fast-growing global fintech.

Client Details

My client is a leading global embedded financing platform, who empower top e-commerce sites, tech companies, and payment service providers to offer flexible funding solutions to their merchant base through their software and APIs. With AI-driven credit risk assessment, they enable more SMEs to access fast, affordable financing, operating across the UK, EU, and the US to support the future of embedded financial services.

Description

1. Strong understanding of collections and recoveries, including customer contact strategies.
2. Deliver exceptional service in resolving non- or under-paying merchant accounts.
3. Manage high-value arrears cases, adapting to unique and complex circumstances.
4. Handle inbound and outbound calls, and draft letters and emails with accuracy and care.
5. Build positive relationships with merchants to assess their situations and achieve mutually beneficial resolutions.
6. Negotiate and implement tailored solutions that balance merchant circumstances with business interests.
7. Excellent communication skills, confidence, and attention to detail.
8. Ability to handle challenges, think quickly, and innovate in dynamic situations.
9. Strong business acumen, entrepreneurial mindset, and enthusiasm for supporting SMEs; finance industry experience is a plus.
10. Accurately input and manage data across multiple systems.

Profile

Essential:

1. Fluent in English and German.
2. Minimum of one year's experience in Customer Support, Credit Control, Collections, or Debt Recovery.

Desirable:

1. Highly reliable, organised, and adaptable.
2. Proficiency in HubSpot and experience with Excel.
3. Knowledge of insolvency and legal escalation processes.
4. Strong attention to detail and confidence in working with data.
5. Entrepreneurial mindset with a proactive, can-do attitude.
6. Team-oriented mindset, with a collaborative and supportive approach.

Job Offer

1. Stock Options
2. Private Medical Insurance through Vitality
3. Employee Assistance Program (EAP) with Health Assured
4. Enhanced Maternity & Paternity Leave
5. Modern, state-of-the-art office in Central London
6. Free on-site gym in Holborn office building
7. Subsidised lunches via Feedr
8. Deliveroo allowance for late office work
9. Monthly in-office massage sessions
10. Regular team and company socials
11. Football Power League & Squash Club participation