Collections Correspondence Associate

Job Overview

DCBL is a leading Debt Recovery company that specialises in providing efficient and effective financial recovery solutions for our clients. We are currently seeking a talented and motivated individual to join our team as a Collections Correspondence Associate. This is a full-time position located within our Head Office.

As a Collections Correspondence Associate, you will play a crucial role in our Debt Recovery process by communicating with debtors during our Collections letter cycle. Associates are the main point of contact for debtors who have received a Debt Recovery letter and are responsible for resolving disputes, formalising payment arrangements and answering debtor queries. The role involves responding to inbound correspondence (post and emails), allocating correspondence to the correct case, and submitting Client queries/processing Client responses.

Responsibilities And Duties

1. Responding to debtor queries by utilising Client back-office systems and viewing evidence
2. Provide assistance and guidance to debtors in resolving their outstanding balances
3. Update our internal system with accurate and up-to-date information on debtors
4. Ensure all correspondence is in compliance with relevant laws and regulations
5. Collaborate with other team members to achieve company goals and targets
6. Keep accurate and detailed records of all communication with debtors
7. Report any issues or concerns to the Collections Team Leader or Manager
8. Continuously update your knowledge on collection laws and regulations

Skills

1. Proficient computer skills, including MS Office & Teams
2. Ability to comply with GDPR, relevant laws and regulations
3. Excellent communication skills
4. Great attention to detail and organisational skills
5. Ability to maintain confidentiality and handle sensitive information
6. Positive attitude and strong work ethic

Qualifications/Experience

1. Previous experience within a correspondence-based role
2. Prior experience in Debt Recovery is desirable (but not essential)

Salary up to £24,000 per annum + bonus structure (OTE £26,500)

Hours of work 09:00 - 17:00

Monday to Friday schedule (36.5 hours per week)

Early finish Fridays

Dress Down Fridays

30 days holiday (including Bank Holidays)

Employee Assistance Programme

Newly refurbished offices

Free Mersey Gateway bridge pass

Free parking

Free tea and coffee facilities

Free monthly lunch

Company social events

Full training provided

Career development and progression opportunities

Rapidly expanding multi-functional operation