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London, United Kingdom
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c77155b9f369
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10.03.2025
24.04.2025
Job Description
Collections / Arrears Management
At Deloitte, we’re looking for Collections Agents to join an existing Financial Health and Support Team who work in partnership with a well-known Retail Banking Client, operating within a high-volume inbound call centre environment.
Start Date: 6th May 2025
End Date: Current end date 31st July 2026, however likely to extend to 31st December 2027
Location: Fully remote
Rate:
Traditional Day Rate Equivalent: £162
Agreed Contract Rate (ACR) £124.45 (Post deduction of all employer costs)
Illustrative Equivalent Annual Salary £32,357.56
Illustrative Equivalent Monthly Salary £2,696.46
Illustrative Equivalent Monthly Holiday Pay £325.43 (paid up front monthly)
Total Monthly Pay £3,021.89 PAYE
Illustrative NET Pay £2,495.14
Full Time. Monday to Friday, between 8am to 8pm, Saturday, 9am to 5pm. Typical shift pattern includes 1 Saturday in 3 and 2 late shifts per week.
The Collections Agents will handle a large number of calls, speaking with customers who are facing financial difficulty, completing income and expenditure forms and creating appropriate arrears solutions. There is a key focus on vulnerable customers, using the TEXAS framework to identify effectively and support them with their financial health.
These roles would suit candidates with a customer-centric mindset who can work to a high level of accuracy in a results-orientated and quality-controlled environment. The ideal candidate will have prior financial health and collections experience gained in financial services or utilities. There are opportunities for progression and development, with the ability to shape your career in a growing team.