Collections Advisor

We are looking to fill 3x full time positions due to a new contract with a new client. This is a call centre role and will be office based.

Conexus Recovery is seeking full time call centre advisors in our Derry/Londonderry office. We offer a competitive salary of £24,784.50 , plus monthly bonus & 22 annual leave days. Your working hours are 37.5 hours per week.

You will work the following days:

• Monday- Friday
• 9am - 2pm on Saturdays (usually 1x Saturday every other month)
• No Sundays

Details of full working hours will be discussed at interview stage.

This is a Full Time permanent position and contracts currently available for immediate start.

Training will be based at our Derry/Londonderry Office.

So, if you have a genuine passion for delivering excellence, enjoy talking to people and want to make a real difference to the customers you interact with, then this could be the role for you!

As a Call Centre Advisor, you will report to your Team Leader and be responsible for:

• Dealing with inbound and outbound customer calls, replying to customers emails
• Speaking with customers in a professional and empathetic manner
• Negotiating payments and payment plans
• Processing payments
• Following up on missed payments
• Referring customers to third parties who can offer independent help if required
• Updating customer accounts with relevant notes and outcomes
• Ensuring all activities take place in accordance with our Company value, Data Protection principles, Treating Customer Fairly principles and Compliance

We’ll provide great training, helping you develop an in-depth knowledge of our processes and procedures, and giving you the communication and people skills you’ll need to deliver the high standards of service our customers expect.

Our training is comprehensive, you do not need previous financial experience however, to be a successful Call Centre Advisor you should have:

• Previous experience of working in a call centre
• Excellent customer service skills
• Ability to self-motivate and work well as part of a team with a positive attitude
• Strong listening and questioning skills
• Proven experience of dealing with vulnerable customers
• Strong organisational skills with the ability to prioritise daily workload whilst working accurately under pressure
• A genuine drive to deliver excellence and work towards KPI’s
• A good level of computer literacy with ability to pick up new skills easily

Conexus Recovery is one of the leading debt recovery agencies in Northern Ireland and UK mainland and works on behalf of major blue-chip lenders, high street banks and utility companies. Due to our outstanding reputation in this area we have gone from strength to strength resulting in ongoing expansion and therefore more opportunities to join our exciting company.

Conexus Recovery is an equal opportunities recruiter and welcomes applications from all suitably skilled applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Types: Full-time, Permanent

Pay: From £24,784.50 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension

Experience:

• Call Centre: 1 year (preferred)

Work Location: In person