Collections Administrator

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About Network Rail
Job Title: Shared Services Administrator [Collections]

Contract Type: Permanent

Salary: Band 6 22,932 Per annum

Location: Square One | 4 Travis Street | Manchester M1 2NY

Join Network Rail - Where People and Connections Matter.

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

About Shared Services

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers, and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.

What will you be doing?

We are looking for Credit Controllers / Collecting Agents to join the Collections team in Shared Services. You will be actively chasing large volumes of customers, completing complex reconciliations, and liaising with internal and external stakeholders.

You will demonstrate the ability to continuously improve by building knowledge and understanding of the operation you work within, document processes and drive standardisation whilst upskilling team members to follow and continually consider improvements to processes.

The collections team are responsible for the collection of high-value debt. Our collection team operates on a rota basis; therefore, candidates should be flexible to work between the hours of 8am and 5pm.

What skills & experience will you need to succeed?

• Great attention to detail and accuracy delivering quality administrative outputs to prevent rework and ensure compliance with internal processes.
• Excellent Excel skills - proficiency with data manipulation, filters, pivot tables, V-lookups, and the ability to reference data from one workbook to another. You will also use Excel to analyse complex data sets and produce reports.
• Confident communicator - you'll be dealing with queries from external stakeholders and will monitor a shared inbox. You'll need good written and verbal skills: concise, clear, and articulate.
• Organisation and prioritisation - you will have to complete tasks within specified timeframes and be used to KPIs and SLAs.

• Credit Control experience
• Exceptional customer focus/engagement
• Proven administrative / analytical skills.
• Experience of delivering continuous improvement
• Excellent communication skills

• Previous experience in Debt Collection
• Demonstrable experience of processing high-volume activity
• Experience of delivering continuous improvement programmes
• Knowledge of Oracle eBusiness Suite
• Ability to resolve complex reconciliation queries.

Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.

From our commitments to your development, our range of benefits, and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.

We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.

We believe that investing in our people is one of the most effective ways of improving the safety, reliability, and efficiency of the railway.

We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.

Your health, wellbeing and benefits

We believe that safety and performance go hand in hand, and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe that should come first.

We provide access to support services such as our employee assistance program to help you with finances, family, health, and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance, and encourage our employees to use their 5 volunteer days for their favourite causes.

We have a range of benefits including:

• 28 days annual leave entitlement.
• My benefits – Our discounted online shopping site.
• A range of discounted offers including childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership, and other benefits.
• Subsidies of up to 75% on rail and underground season tickets.
• A range of pension schemes.
• 2 weeks paid reserve leave for our Armed Forces community.

What Diversity and Inclusion means to us

‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourage innovative and fresh ways of thinking.

Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.

Disability Confident Leader

Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.