Collection & Recovery Agent

Permanent Opportunity to Join the Team as a Collection & Recovery Agent!

Location: Coventry/Hybrid
Salary: From 28,000 per annum (dependent on experience)

Are you ready to take the next step in your career? Our client, a leader in the automotive and consumer finance industry, is looking for a dynamic Collection & Recovery Agent to join their vibrant team! If you have a passion for problem-solving and a knack for negotiation, this is the role for you!

What You'll Do:

As a Collection & Recovery Agent, your primary focus will be on managing overdue debts, resolving customer queries, and facilitating payment plans. You will be the driving force in maintaining strong customer relationships while ensuring compliance with internal policies and regulations.

Key Responsibilities:

1. Monitor and maintain your customer portfolio through regular Age Debt Reports.
2. Conduct volume outbound and inbound calls to engage with customers effectively.
3. Manage the Collections inbox and respond to emails promptly.
4. Raise credits and ensure they are processed to avoid backlogs.
5. Collaborate with internal departments to resolve customer queries swiftly.
6. Keep accurate and up-to-date customer records.
7. Collect payments via phone, email, and letters, maintaining meticulous records.
8. Allocate payments on accounts to ensure accurate ledgers.
9. Communicate potential issues with the Collections Team Leader and Head of Credit.
10. Handle sensitive information with utmost confidentiality.
11. Provide a high level of customer service, ensuring all options are communicated clearly.
12. Manage relationships with third-party agents and prepare appropriate documentation for escalations.
13. Adhere to regulatory processes and treat all customers with respect.

What We're Looking For:

To thrive in this role, you should possess:

1. Excellent communication and negotiation skills.
2. Strong attention to detail and organisational skills.
3. A tenacious spirit with the ability to remain calm under pressure.
4. A positive attitude and enthusiasm for customer engagement.
5. Adaptability to a rapidly changing business environment.
6. Proficiency in Microsoft Office (Word, Excel) and other relevant IT systems.

Qualifications and Experience:

1. Educated to A Level standard or equivalent.
2. Experience as a credit controller is essential.
3. Previous experience in the automotive or consumer finance industry is advantageous.

Why Join Us?

At our client's organisation, we believe in equal opportunity for all, celebrating diversity and fostering an inclusive workplace. You'll be part of a team that values your contributions and encourages growth and innovation.

If you're ready to embrace a rewarding career as a Collection & Recovery Agent, we want to hear from you!

Apply Now!

Please include your CV highlighting your relevant experience. If you do not hear from us within 48 hours, we regret to inform you that your application was not successful, but we may keep your details for future opportunities.

Join us and help make a difference in the automotive and consumer finance landscape!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.