Collection Network Specialist

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Collection Network Specialist

Apply locations Scotland time type Full time posted on Posted 2 Days Ago job requisition id 31106878

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out Scotland (Inverness/Aberdeen) and is part of Abbott Toxicology, an entity of our Rapid Diagnostics division. Abbott is the world leader in point of care solutions. Our POC diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, & toxicology.

The position of Collection Network Specialist is within our Rapid Diagnostics business located remotely within a Region. The role requires you to provide the collection of legally defensible samples for all our customers and conduct international administration tasks.

What You’ll Do

• Comprehensive training in collection methodologies and onboarding processes.
• Conducting specimen collections at customer locations following established procedures.
• Participating in a 24-hour standby rota, responding to calls within 2 hours.
• Performing audits and training as directed.
• Processing international invoices and administering breathalyzer accuracy checks.
• Managing administrative tasks for new Collecting Officers and monitoring tasks within 48 hours.
• Cross-training to cover the UK Coordinator role as needed.
• Staying updated with corporate and collection processes through regular training.
• Continuously review and improve collection/administration tasks to exceed customer expectations.
• Communicate effectively with customers, keeping them informed of any changes.
• Understand the impact of your actions and ensure positive outcomes for all stakeholders.
• Implement process changes promptly to ensure the success of the Collection Network.

Required Qualifications

• Flexible approach to work.
• Educated to National Standards.
• Strong verbal, written, and communication skills.
• Proficient in Word, Excel, and Outlook.
• Self-motivated with the ability to follow set processes.
• Valid driving license and own vehicle.

WHAT WE OFFER

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

TOX ARDx Toxicology

LOCATION:

United Kingdom : Remote

WORK SHIFT:

Standard

TRAVEL:

Yes, 20 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Driving a personal auto or company car or truck, or a powered piece of material handling equipment