Collection & Delivery Manager - Central London

Collection & Delivery Manager - Central London, London

Client: Royal Mail Group

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4f1cec2b8ed8

Posted: 26.03.2025

Expiry Date: 10.05.2025

Job Description:

Job reference number: 323313

£39,279 per annum and Inner London Weighting of £5,273 PA plus potential 15% bonus and 25 days annual leave.

Contract: Full time, 41 hours per week, Permanent.

Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in Central London. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.

About the role:

As a line manager to 40 delivery and collection drivers, you will achieve maximum efficiency through resource and contingency planning, driving quality of service and maximizing productivity. Working to tight timescales, you will drive the depot to achieve the highest possible customer service satisfaction levels whilst ensuring a swift resolution to all customer enquiries and complaints.

You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage, whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.

Monday to Friday - 6.00am - 14.00pm. A degree of flexibility is required to meet operational demands. Optional weekend overtime available.

About you:

• From an express parcels background with some experience of working in a unionised environment (beneficial).
• Managing and supporting a large team to maximize performance, service and achieving KPIs.
• Good communication skills, with the ability to engage and motivate team members to work to high standards.
• Experience of introducing improvements and successfully guiding people through significant periods of change.
• Ability to build effective working relationships with your team, unions and key stakeholders.
• Experience of managing resources and budgets.

Closing date: 06th of April 2025

Assessments: Provisionally - 28th / 29th / 30th of April

About Us:

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.

Next steps:

If selected, the first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare and ensure you have your best examples in mind. Royal Mail Group values both trust and our people.

Royal Mail is proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.