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Collection Agent
Adecco
Southend-on-Sea
On-site
GBP 25,000
Full time
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Job summary
Join a rapidly growing company that values its team and offers exciting career progression opportunities. As a Customer Service Agent, you'll engage with customers to solve their issues and ensure satisfaction. This role is office-based and offers a supportive environment with numerous perks, including gym contributions and employee discounts. The company fosters a modern approach to customer service and is committed to employee well-being. If you're passionate about helping others and thrive in a dynamic setting, this is the perfect opportunity for you.
Benefits
Qualifications
- Experience in customer service roles with a focus on problem-solving.
- Strong communication skills for effective customer interaction.
Responsibilities
- Handle inbound and outbound calls professionally.
- Assist customers with problem resolution and account queries.
- Update CMS System with accurate information.
Skills
Tools
Job description
Customer Service Agents
Location: Harlow (Office based)
Salary: £24,570 plus potential bonus
Hours: Monday - Friday (Shifts: 8am-4pm, 10am-6pm)
Rapidly growing business with great career progression opportunities.
Do you want to work for a rapidly growing, successful business that nurtures a fresh and modern approach in how they manage their customer needs?
Our client's organisation believes in taking care of their team. Here are some of the fantastic perks you can enjoy:
- Gym Contribution
- Cycle to Work Scheme: Pedal your way to work and save money.
- Long Service Awards: We value loyalty and recognise commitment.
- Employee Discount Scheme: Enjoy discounts on various products and services.
- Employee Assistance Programme: Support for your well-being at work and home.
- Death in Service Benefit: Peace of mind for you and your loved ones.
- Company events/lunch in the office!
- Eye-Care Vouchers
- Referral Scheme: Earn rewards for referring great talent.
- Fruit Delivery Wednesdays: Enjoy fresh fruit delivered to the office!
- Dress down Fridays: Come to work in comfort while looking professional.
Duties:
- Dealing with both inbound and outbound calls in a professional and polite manner (please note this is NOT a sales or cold calling role).
- Helping customers solve any problems by providing suitable solutions in order for the call to be successful.
- Handling account queries and liaising with various departments.
- Updating CMS System to ensure information is up to date and accurate.
- Setting up payment arrangements and following all required procedures.
Exciting opportunity to be part of a fantastic company that believes in you!
Interviews to be held next week.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Info
Job Title: Collection Agent
Company:
Location:
Posted: Apr 4th 2025
Closes: May 5th 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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