Cluster Hotel Manager

AG Hotels Group is an ambitious hospitality platform run by an entrepreneurial team. Portfolio spans 14+ prime locations across the United Kingdom, striving to create each hotel, a Happy Thriving Place.

We are seeking a Cluster Hotel Manager to oversee our hotels in Sunderland and Newcastle. The Best Western Magnum Hotel Sunderland is a recently partly refurbished 3-star hotel with 63 rooms, catering to both corporate and leisure guests, and offering significant potential for market share and revenue growth. The Best Western Embassy Hotel is a 42-bedroom property located in Gateshead.

Our Core Values: GRACES

• Growth: Unleashing full potential, both personally & professionally
• Responsibility: Taking ownership for results.
• Ambition: Realizing audacious goals that impact lives.
• Credibility: Delivering on promises and credible to teams and guests alike
• Expertise: Becoming masters of our field, self and team development
• Service: Serving our guests and community as a force for good.

Role Overview

We are looking for an experienced hotel professional to join our team. You will be at the helm of our operations, guided by our GRACES values. Your leadership will assist us toward success, ensuring impeccable service, financial stability, and guest satisfaction, achieving KPI’s.

Responsibilities

Operational Leadership

• Collaborate closely with the Regional Manager and central teams to execute strategic plans.
• Supervise department heads, maintaining seamless coordination across all functions.
• Monitor performance metrics, identify areas for improvement, and implement solutions.
• Handle guest inquiries and complaints with professionalism and efficiency.
• Ensure health and safety of the premises.
• Engage in property improvement plan initiatives.

Guest Experience

• Uphold our commitment to exceptional service.
• Ensure immaculate guest rooms and public areas.
• Facilitate smooth check-in/check-out processes.
• Address guest requests promptly and courteously.

Financial Management

• Assist in budget preparation and cost control.
• Optimize revenue streams (rooms, F&B, events).
• Collaborate with the finance team to achieve financial targets.

Human Resources

• Participate in recruitment, training, and development of staff.
• Foster a positive work environment and promote teamwork.
• Conduct performance evaluations and address employee concerns.

Sales and Marketing

• Support local marketing initiatives to enhance brand visibility.
• Cultivate relationships with corporate clients and group bookings.
• Monitor online reviews and proactively manage our reputation.

Requirements

• Degree in Hospitality Management (preferred not necessary).
• 5 years proven track record in hotel management or a related role.
• Exceptional communication and problem-solving skills.
• Proficiency in hotel management software (PMS, POS, etc.).
• Flexibility to work weekends and public holidays.

Job Types: Full-time, Permanent

Pay: £38,000.00-£40,000.00 per year

Additional pay:

• Performance bonus
• Yearly bonus

Benefits:

• Employee discount
• On-site parking

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Application question(s):

• Do you drive?

Experience:

• Hotel experience: 8 years (required)
• Hotel management: 5 years (required)

Work Location: In person