Cluster Hotel Manager

The Cluster Hotel Manager will provide day-to-day leadership and direction by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing brand standards and building awareness of the hotels and brands in the local community.

Why work for us:

• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Private Medical & Dental Scheme
• Contributory pension scheme of up to 5% with service
• Employee Assistance Programme, Life Assurance and Income Protection Schemes
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 6 and 12-month service

What we need from you:

• Previous management experience as a Hotel Manager or extensive experience as Deputy General Manager at a mid-market branded hotel.
• The ability to lead the daily operation of the hotel to deliver a great experience for our guests and colleagues alike.
• You can demonstrate how you will have the ability to motivate, appraise, support and challenge the team to improve the overall performance daily. Naturally, inspire and influence your team to improve and enhance the business.
• The ability to work under your own initiative have an eye for detail and have a love of providing excellent customer service.
• Accountable and resilient with the ability to work under pressure in a fast-paced environment.
• Flexibility to respond to a variety of work situations; and ability to work on your own and as part of a team.
• Be highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.
• You will be a great team player with good interpersonal and communication skills.
• Have a high level of commercial awareness and sales capabilities.
• You should use the internal and external tools at your disposal to develop both yourself and your colleagues alike.

What you will be doing:

People:

• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
• Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
• Recommend or initiate any HR-related actions where needed.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Responsible Business:

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels or owners policies, procedures, and regulatory requirements.
• Maintain relations with outside contacts.
• Act as public relations representative to raise awareness of the hotel and brand in the local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally conscious and take steps to reduce the hotels carbon footprint.
• Perform other duties as assigned. May also serve as the manager on duty.

Guest Experience:

• Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members.
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.

Financial:

• Support the Area General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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