Cluster Groups and Events Executive

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Cluster Groups and Events Executive, London

Client:

Crimson Hotels

Location:

London, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

Job Reference:

101cd1a5b91b

Job Views:

3

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Reporting to the Cluster Reservations Manager, you will ideally have previous hotel reception/reservations experience within a Hilton branded property. Your cluster of hotels includes the 5-star Hilton Curio Hotel in Kensington, DoubleTree by Hilton West End, DoubleTree by Hilton Victoria, and the DoubleTree by Hilton Woking.

What will I be doing?

As the Cluster Groups and Events Executive, you will serve as the first line of inquiry for Group Room Reservations within the hotel. You will also work closely with the Meeting and Events team and Front Office team to coordinate group stays. You are responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Groups and Events Executive will perform the following tasks to the highest standards:

• Convert inquiries into contracted business quickly
• Communicate and verify information between the Meetings and Events team and Front Office team to ensure correct rooming lists and billing requirements
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?

A Cluster Groups and Events Executive serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organisational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a hotel Reservations environment
• Previous hotel reception experience, ideally with a Hilton brand

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.