Club Waiter

The Ned; London; On-site; GBP 40,000 - 60,000; Full time

Job description

Our members expect the best food, drinks, and service across either the rooftop restaurant - Ned’s Club Upstairs - or the Vault, our late-night venue. Our Club Waiters are the smiling faces delivering everything needed to create an amazing experience every time.

All of our waiters at The Ned deliver top tier hospitality, but what sets our Club Waiters apart is the ability to build lasting rapport - every guest is a loyal member or a potential new member so every interaction is crucial and every piece of information we learn about what our members love is used to create an even better experience for them the next time.

What’s the role?

Club Waiter

Who we are…

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

Responsibilities:

• Be the main point of contact for the member’s entire visit, tailoring your service to deliver the exceptional experiences that Ned’s Club is known for.
• Using your unrivalled knowledge of our menus, you’ll answer all queries and provide recommendations to make sure every guest receives the perfect meal.
• Even when not directly interacting with our guests you will be in full view so you will always be impeccably presented, delivering a slick operation, all with a friendly and open energy.
• Be the last guardian of food and drink quality and presentation, never letting anything lower than Ned standards reach our guests.
• Maintain a safe and clean restaurant environment, protecting our guests and your teammates from any possible harm.
• Collaborate with our membership relations team where necessary, providing members with an amazing experience every time is your top priority.
• Build rapport with members over time, learning their preferences and what makes for an amazing experience – storing this information on our reservations system for future visits.
• In Ned’s Club Upstairs shifts vary from breakfast shifts to late finishes.
• Ned’s Club Downstairs, The Vault, is a late night cocktail lounge so shifts will be evenings finishing as late as 3am.

What you can bring to the role:

• Rapport building skills are essential for working in our Club spaces, every guest is a loyal member or a potential new member, so every interaction is crucial.
• As the smiling face looking after every member and guest in our Club spaces, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality.
• This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable.
• In our Club spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable.
• Great all-round food and drinks knowledge is an advantage, but we can teach you everything you need to know about our menus.
• Our members expect the best, so patience and a genuine desire to deliver outstanding experiences every time is an absolute must.
• We love people to continuously improve, so if you have the desire to learn and progress then you can take part in loads of learning here at The Ned as part of our monthly learning calendar.

What The Ned can give you:

• Salary of £16.25 per hour (including service charge).
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
• Exciting learning and development programmes to help progress your career.
• Exclusive rates at The Ned for staying and eating for you, your family and friends.
• Wellbeing and health benefits, including Medicash and Wagestream, with access to gym, shopping, and cinema discounts.
• Your birthday off after a year of service and more holiday after five years.
• Paid volunteer day.
• Refer a friend scheme.
• Regular social events, including an annual pool party.
• Employee assistance programme – 24/7 advice and support.
• Reward and recognition initiatives.

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must have the right to work in the UK to be considered for this role.

Apply today and join us as a Club Waiter.

#lovethened