Club Lounge Team Leader

Hotel: London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY

At InterContinental London Park Lane, we are currently looking for a Team Leader to join the Club Lounge team.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

Our Team Leaders are responsible for supervising the team within the Club Lounge during their shift. They lead by example when welcoming guests and delivering a 5-star service at breakfast, afternoon tea, evening drinks, and canapes. Dealing with queries and concerns to ensure the guests' stays are flawless from Check-In to Check-Out.

This is a unique opportunity for the right candidate. With elements of Front Office and Food and Beverage, you will be delivering personalised experiences to all our guests in the Club Lounge. You should have at least 2+ years in a hotel Front Office or Club Lounge role, preferably in a supervisory position, as well as extensive knowledge of Opera or a similar PMS.

We are committed to offering our Club Lounge Team Leaders with a competitive salary and a large range of benefits:

• £32,988 salary per annum (£15.86 per hour) plus service charge and great IHG perks!
• 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (prorata).
• Company sick pay and life insurance.
• Subsidised childcare support.
• Professional career development with our IHG Leadership programs.
• Amazing discounts for our hotels and restaurants around the world.
• Discounts from over 15,000 stores – from retail to cinema.
• Participate in our generous ‘Refer a Friend’ programme!
• Most importantly, we’ll help you grow and develop as an individual.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow, and push what’s possible.
• The promise of a personal and professional journey.
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.