CloudCare Technician

Medtronic; Cardiff; On-site; GBP 30,000 - 60,000; Full time

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Would you like to work for a rapidly growing international healthcare company? Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You have a great opportunity as an experienced professional from the medical device market to gain greater independence in your work and join a truly dedicated global team.

As the CloudCare Technician, you will perform the daily triage service by following the triage instructions and submit recommendations according to a process previously validated and accepted by the hospital. In addition, you will support the care team with technical troubleshooting and will also reach out to people with Diabetes providing technical assistance. The CloudCare Technician shall not take any medical/clinical treatment decisions.

You will be required to work on-site 5 days a week in the hospital Royal Glamorgan Hospital (Llantrisant CF72 8XL), therefore we would like you to live nearby.

Responsibilities may include the following and other duties may be assigned:

• Assist doctors and healthcare professionals by explaining to those PWDs elected to use CloudCare, how to use CloudCare and support PWD onboarding.
• Provide technical troubleshooting directly to PWDs onboarded to CloudCare.
• Perform the daily triage service to detect gradual deterioration of the glucose matrix.
• Monitor/assess the uploads of patients' data for accuracy.
• Capture HCP and Staff feedback related to CloudCare System and processes this within Diabeter for future product enhancements.
• Report on patient’s proper use of dispatched devices through highlighting patients not uploading data for extended periods or as determined for proper tracking by the care team at the hospital.
• If required, provide direct technical support to patients related to e.g., the patient app installation.

Required Knowledge and Experience:

• Professional with minimum 3 years of work experience in healthcare, ideally experience in the Diabetes field.
• Experience or ambition to work with technological solutions and working with different devices.
• Have knowledge and experience to be able to work behind a screen and quickly see the coherence of data and trends from the uploads.
• Strong organizational and coordination skills.
• Experienced in providing technical education for users (HCPs and patients).
• Problem-solving capacity and willingness to work in an organization where remote care and remote contacts are part of daily work.
• Ability to self-organize and deliver high quality work.
• Fluent in English and ideally Welsh.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package.
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.