Cloud Product Support Engineer - Solihull

About The Role

FDM is a global business and technology consultancy seeking a Cloud Product Support Engineer to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in Solihull.

You will be working with cutting-edge Cloud technologies in a dynamic IT environment. This role involves troubleshooting, maintaining, and optimising infrastructure components to ensure high availability and performance. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a team environment.

Responsibilities

• Deliver 3rd-line technical support for Hybrid Cloud platforms to local and remote staff, ensuring swift resolution of complex issues
• Provide specialised support to VIP users, ensuring high availability and exceptional service quality
• Participate in incident management processes, including root cause analysis and resolution of infrastructure-related incidents
• Manage and troubleshoot Hybrid Cloud platforms
• Lead and contribute to multiple IT projects, focusing on improving Hybrid Cloud platforms
• Work closely with technology teams to identify and resolve recurring issues affecting Hybrid Cloud platforms
• Collaborate with internal stakeholders to design and implement innovative deployment processes for hardware and software
• Influence technology strategies and IT policies, emphasising a data-driven and user-focused approach
• Stay abreast of the latest advancements in Hybrid Cloud platforms to recommend best practices and solutions

About You

Requirements

• In-depth knowledge of major cloud platforms like AWS, Azure, and Google Cloud, including their services, capabilities, and integration
• Knowledge of cloud security best practices, compliance standards, and tools for securing data and applications in a hybrid environment, including a strong understanding of networking concepts, such as VPNs, firewalls, load balancers, and network security
• Experience with DevOps practices and tools, such as CI/CD pipelines, automation, and infrastructure as code (IaC)
• Proficiency with container technologies like Docker and orchestration tools like Kubernetes
• Skills in managing data across hybrid environments, including data migration, storage solutions, and data governance
• Ability to implement and use monitoring tools to ensure the performance and reliability of hybrid cloud services
• Understanding of APIs and integration techniques to connect different systems and services within a hybrid cloud setup
• Proficient in ITIL best practices for incident, problem, and change management
• Good verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders

Why join us?

• Career coaching and access to upskilling throughout your entire FDM career
• Initial upskilling pre-assignment that has been accredited by TechSkills
• Assignments with global companies and opportunities to work abroad
• Opportunity to obtain certifications from Microsoft, Salesforce, Cisco, and more
• Access to the Buy As You Earn share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, provincial, or local laws.