Cloud Network Fellow

Pegasystems; United Kingdom; Remote; GBP 60,000 - 100,000

Job description

Cloud Accelerator Group is responsible for engaging with Pega’s clients to ensure the timely delivery of Pega Cloud. The team is made up of some of the most technical and experienced staff in Pega.

The group is responsible for driving strategy and execution of completing Pega’s journey to an as-a-Service software company. As part of this group, you will interact with all parts of Pega - GTM, Cloud Engineering, Service Assurance, Sales, Partners, and Clients.

Your role’s focus will be on two of the key focus areas for Pega’s Chief Cloud Officer – accelerating our client’s move to Pega as-a-Service and upgrading existing clients to the latest as-a-Service infrastructure.

Picture Yourself at Pega:

You will be part of a highly innovative company changing how companies work and optimize their outcomes. In this role you will be one of the most critical teams to get our clients live on their Pega Cloud Environments and give them an excellent beginning experience. This team will have tremendous visibility inside the company because you will be critical to the success of the key Pega Goals. You will advise clients on the design of their connectivity solution to Pega Cloud based on our standard connectivity options and facilitate the setup and testing between the client and Cloud Operations.

What You'll Do at Pega:

• Engage with our client's IT departments to build relationships to explain to clients what we offer from cloud connectivity and provide technical feedback and suggestions about integration with their infrastructure.
• Work on time-sensitive delivery of the connectivity required for us to go live with our Pega Cloud offering with various support and operations teams including support of the Global Service Assurance as a Service Upgrade engagement.
• Provide feedback to Cloud Network Engineering for any enhancements we need to make to our connectivity options.
• Work with engineering leads to translate client feedback on services that automate service delivery, management, client self-service, and operations.
• Collaborate to identify and prioritize client requests, based on unique needs for the client connectivity.
• Develop documentation for deployment procedures and processes.
• Work with Cloud Operations on the go live for Pega Cloud environments for our clients.
• Work with the Global Service Assurance Team on connectivity for Cloud 2 to 3 updates.
• Work with pre-sales architects, solutions consultants, and account executives as an active, customer-facing member of the sales team to drive our clients to upgrade to Pega-as-a-Service.

Who You Are:

• Passionate about cloud technologies and are familiar with AWS and GCP core concepts and services.
• Experienced with infrastructure-as-code tools such as Terraform and CloudFormation.
• Familiarity with scripting languages such as Python and Lambda.
• Have knowledge of Linux operating systems and system administration.
• Understand cloud networking concepts and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork skills in keeping with a customer-facing role.
• 10+ years of relevant experience in cloud technology.

What You've Accomplished:

• Experience automating Cloud Networking Configurations tasks using services such as AWS Lambda or GCP Cloud Functions.
• Working experience with AWS networking services like PrivateLink, VPC Networking and Private DNS (knowledge of GCP Private Service Connect is a plus).
• Understanding of VPC, subnets, security groups, and network ACLs.
• Understanding of networking concepts (routing, subnetting, etc.).
• Knowledge of containerization and orchestration services like ECS, EKS, and Fargate.
• Experience with infrastructure-as-code tools like AWS CloudFormation, Terraform, or AWS CDK.
• Understanding of DevOps practices and tools, including version control systems (e.g., Git).
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven strong communicator with ability to present to a mixed audience of technical and non-technical people.

Pega Offers You:

• Gartner Analyst-acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.