Cloud Account Executive - Service Cloud

ENGINEERINGUK; London; On-site; GBP 40,000 - 80,000; Full time

Job description

You will need to login before you can apply for a job.

Sector: Customer Services, Technology
Role: Executive
Contract Type: Permanent
Hours: Full Time

Cloud Account Executive - Service Cloud

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. We help companies across every industry blaze new trails and connect with customers in a whole new way. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Service Cloud (SC) is a cloud-based customer service application built on the Salesforce platform. SC enables businesses to improve customer service efficiency across channels by creating a single view of a customer's activity and using tools for field service, web chat, CTI, and social customer service.

We are seeking talented individuals with exceptional energy, leadership, and initiative to drive awareness for one of the fastest-growing applications. We are looking for two distinct profiles:

1. Service Engagement AE: This role focuses on the Contact Center and AI applications in customer service with a particular emphasis on Voice, Digital Engagement, and AI.
2. Field Service AE: This role centers on the Field Service applications, AI applications, and complementary solutions.

You will be responsible for selling our SC products across various industries, playing a pivotal role in showcasing their value and enabling organizations to transform customer experiences.

Required Skills and Qualifications:

1. Demonstrated success in quota carrying, technology solution-based direct sales experience.
2. Proven track record of experience with Field Service or Service Engagement software.
3. Account Planning Strategies: Create account plans to retain and grow ACV (Actual Contract Value) with existing accounts with a focus on upsell and cross-sell.
4. Research and Discovery: Uncover customers’ current processes, business objectives, and strategic goals based on customer discovery, use cases, and value hypotheses.
5. Solutioning: Identify compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.
6. Customer Communication: Interact with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Slack, Google Slides, Zoom).
7. Resource Application: Continuously run toward results using the full capabilities of available resources and tools.
8. Team Selling: Align with the full capacities of the account team and partners to support the deal and customer success.

Preferred Skills and Qualifications:

1. Excellent interpersonal and communications skills.
2. Sales Methodology education.
3. Ability to develop cases and service requirements while crafting and leading strategic alliances.
4. Ability to thrive in a fast-paced environment.
5. Track record of consistently achieving or surpassing quota.
6. Ability to work with multiple internal teams, govern, inspire, and leverage resources to align with account objectives.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Posting Statement

At Salesforce, we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives.

Company

About Us

We’re Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You.

Our Commitment to Equality

At Salesforce, our commitment to driving equality and greater business value does not waver.

We are a Disability Confident Scheme member

Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long-term health conditions in the UK.

Disability Inclusive Workplace

At Salesforce, we strive to create a workplace that is inclusive and accessible for all.

The Office of Accessibility

Salesforce’s Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform – and thrive – in the workplace.

Meet Our Equality Groups: Abilityforce

Accessibility and disabilities inclusion is part of our commitment.

Awards and Achievements

The Valuable 500: In December 2019 Salesforce joined The Valuable 500.

ILO Global Business and Disability Network: Salesforce is a member of the ILO Global Business and Disability Network.

Disability Equality Index Award UK 2024: The Disability:IN DEI index documents the growing importance of disability data in global business culture.