Clinical Team Administrator/Receptionist

Clinical Team Administrator/Receptionist

Tees Esk and Wear Valleys NHS Foundation Trust

We are looking to recruit a full time Clinical Team Administrator /Receptionist to join the Bishop Auckland and Dales Community Mental Health Team for Older People at Auckland Park Hospital - Bishop Auckland on a permanent basis.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The Reception is a dynamic work environment and as a Clinical Team Administrator / Receptionist you will have multiple responsibilities including:

• Greeting service users on arrival
• Managing phone calls
• Managing records
• Building and ordering responsibilities
• Utilising electronic systems

You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.

This is a fantastic opportunity to join a friendly and supportive service. Previous reception / clerical experience and customer service is essential.

• Candidates should have experience of Microsoft Office software packages.
• Grade C GCSE or equivalent in Maths & English.

About us

In our team we aim to provide the best possible experience and outcomes for our service users, their carers/family members and our colleagues. We are a caring, compassionate and supportive team. We value greatly each other's contributions and the wellbeing of our staff members is very important to us. We offer regular supervision and appraisals and a variety of learning/personal development opportunities.

Job responsibilities

• Deal with telephone enquiries
• Greet service users, families and carers
• Deal with enquiries for the clinical team
• Undertake general office duties
• Maintain a room booking system
• Manage clinic bookings
• Provide typing support
• Organise own work on a day to day basis

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

• BTEC Diploma/Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.

Experience

• Data inputting experience
• Experience of general office duties
• Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
• Understanding of confidentiality and how to maintain this
• Knowledge of office systems and processes
• Knowledge of receiving visitors/telephone callers and taking accurate messages

Personal attributes

• Able to remain calm and productive under pressure
• Able to work flexibly and co-operatively as part of a team
• Committed to continual quality and service improvement
• Able to work in accordance with the Staff Compact and Trust Values and Behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust