Clinical Systems Support officer

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

1. Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
2. Specialist community support for children and adults with learning disabilities and autism, including intensive support.
3. Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working; we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.

Job overview

The Digital Training Team at LSCFT is seeking a new Clinical Systems Support Analyst to join an existing team of support analysts to assist with the implementation of a clinical system within the Trust's physical health services. This post will be responsible for providing system support and maintaining an accurate record of the support given using our IM&T Department's call logging software. The post holder will play a significant role in undertaking the system configuration and maintenance of the Trust clinical systems & EPRs, ensuring systems are accurate and up to date. The role will be responsible for liaising with our software suppliers and product specialists to ensure that software related problems are logged, and resolved in a timely manner.

Working Pattern (Hours): Full Time

Hours/ Sessions per week: 37.5 Hours per week

Interview Date: 28th April 2025

Main duties of the job

LCFT has several clinical applications which are managed by Health Informatics. These include RIO, EMIS, EDMS and Nerve Centre and are used by both clinical and non-clinical staff.

The post holder will be responsible for providing a clinical system support function for these applications and their users. This involves undertaking general database administration i.e. configuration, user accounts, housekeeping, supporting upgrades, user queries and general fault finding.

The post holder will assist with investigating and resolving calls to the IT Service Desk, by establishing the problem with the user, triaging the incident and managing it through to resolution.

• To provide a system support function and maintain a methodical, contemporaneous, complete and accurate service record using the IM&T Department's call logging software. This will involve receiving complex and sensitive information and applying it to make necessary amendments to systems as appropriate based on the correct interpretation of the information, and where necessary communicating with all levels of Management, Staff and System Users to advise on system configuration queries and ensure data capture requirements are met.

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Detailed job description and main responsibilities

• To assist with day to day support of clinical systems advising end users with problems and deal with appropriately to determine whether issues are reported to the National Service Desk/System Supplier, or can be resolved locally adhering to service level agreements
• Liaise with software suppliers and product specialists to ensure and software related problems encountered are logged in a timely manner, following up progress to resolve the issues
• To be the direct link for the IT Service Desk to accept calls for Clinical Systems. This involves understanding the users issue and determining the best resource to use to resolve to an acceptable standard. The post holder will use their knowledge of the systems to assess how to do this.

Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.

For further information about this position, please contact Claire Jacques (claire.jacques@lscft.nhs.uk)

Person specification

Education/Qualification

Essential criteria

• NVQ level 4 in relevant subject or equivalent knowledge and experience
• European Computer Driving Licence (ECDL) or equivalent qualification/experience

Desirable criteria

• Evidence of professional/personal development
• ITIL Foundation Certificate

Knowledge

Essential criteria

• Understanding of NHS administration procedures and data quality issues
• Understanding of clinical priorities and changing NHS environment
• Understanding of Data Protection issues relating to Patient Information.

Desirable criteria

• Knowledge of Data Standards and current legislative requirements
• Understanding of Change Management
• Knowledge of NHS Commissioning Data Sets and Statutory Reports
• Working knowledge of national NHS policy, good practice and legislation in relation to patient information and activity reporting
• Understanding of the Audit process

Experience

Essential criteria

• Previous NHS Experience in a similar role which required an understanding of patient activity and clinical systems
• Experience of using clinical systems such as EMIS, Rio, iPM, ECR, EDMS
• Experience of Providing 1st or 2nd Line Support in a customer focused environment
• Experience of building templates, letters, etc for system publication

Desirable criteria

• Experience of using SQL
• System configuration Experience
• Experience of building letter/form templates for system publication

Skills and Abilities

Essential criteria

• Ability to challenge poor behaviour
• Role modelling good behaviour
• A positive attitude and able to act on feedback
• Ability to praise and be supportive to others
• Ability to work on own initiative
• Excellent problem-solving skills

Other

Essential criteria

• Ability to travel to sites other than base as required

Use of Artificial Intelligence (AI)

Please be aware, the use of Artificial Intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. Failure to do so, may result in your application being withdrawn.

We want to highlight the importance of integrity and authenticity in your application form, and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences.

Please ensure that you read the person specification attached below as your application will be measured against this document.

Applications from job share partners are welcome and other forms of flexible working will be considered for all posts.

For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).

You are advised to consider applying for LSCft vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.

LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation. Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you'd like to discuss in relation to your application then please ask.

Employer certification / accreditation badges

Application numbers

This vacancy may close early if it receives a high number of applications. You are therefore advised to consider applying for this vacancy as soon as possible to avoid disappointment.

Documents to download

• CS2718-CS (PDF, 624.3KB)
• NHS Staff Benefits - 2023 (PDF, 556.9KB)
• We Do More at LSCFT (PDF, 654.2KB)