Clinical Support Team Administrator

Norfolk and Suffolk NHS Foundation Trust; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require.

Job Overview

Foxhall Ward, which is a male Low Secure inpatient ward, requires a dedicated and flexible administrator to support the medical and nursing services it provides as part of NSFT's Secure & Forensic Services based at Northside House, Thorpe St Andrew, Norwich.

The role primarily involves the provision of administrative support to the Consultant Psychiatrists, such as organisation of clinical meetings, audiotyping, maintenance of records and regular liaison with external stakeholders, including other healthcare providers and the Ministry of Justice. It also requires in-person attendance for the purpose of taking notes at medical meetings and consultations that sometimes cover sensitive or challenging topics with our service users.

Main Duties of the Job

• Organisation of Care Programme Approach (CPA) meetings.
• In-person and online minuting of clinical meetings.
• Audio typing.
• Liaison with other teams and departments regarding admissions, transfers and discharges.
• Scanning of handwritten forms / assessments into the Electronic Patient Record (Lorenzo).

Preferably candidates will have at least two years of recent administration experience. Strong knowledge of Microsoft Office applications is essential and applicants will ideally have attained RSA II typing qualifications, ECDL (European Computer Driving Licence) or equivalent. Time management skills are needed in order to organise own workload and cope with shifting priorities and deadlines.

Working for Our Organisation

Foxhall House is part of the Secure & Forensic Services Care Group within Norfolk & Suffolk NHS Foundation Trust.

The Secure & Forensic Services Care Group provides expert mental health care within Secure inpatient wards, within our local prisons and police Investigation Centres, and across the wider community.

Benefits included with this role are:

• NHS pension
• A comprehensive in house & external training programmes
• Career progression
• Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• Staff physio service
• NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Detailed Job Description and Main Responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference, click APPLY!

You will be contacted via email and invited to book an interview time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Person Specification

Knowledge

Essential Criteria

• Maintaining administrative / secretarial systems

Desirable Criteria

• Knowledge of medical terminology

Skills

Essential Criteria

• Excellent articulate communication skills.
• ICT skills including Microsoft Office (Especially Word, Outlook and Excel)
• Audio Typing

Other

Essential Criteria

• Able to work Flexibly across a range of different sites/offices

Experience

Essential Criteria

• Working on own initiative with minimal supervision
• Ability to prioritise own workload

Qualifications

Essential Criteria

• NVQ3 Business Administration or equivalent or working towards
• NVQ2 Customer Services or working towards

Desirable Criteria

• Shorthand

EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying.

DISCLOSURE AND BARRING SERVICE CHECK
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures - these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

Documents to Download

• Job Description/Person Spec (PDF, 360.4KB)
• Values Based Recruitment - Candidates Guide (PDF, 360.6KB)
• Reasonable Adjustments - NSFT (PDF, 197.5KB)