Clinical Support Team Administrator

Norfolk & Suffolk Foundation NHS Trust; Ipswich; On-site; GBP 22,000 - 30,000; Full time

Job description

Job summary

Foxhall Ward, which is a male Low Secure inpatient ward, requires a dedicated and flexible administrator to support the medical and nursing services it provides as part of NSFT's Secure & Forensic Services based at Northside House, Thorpe St Andrew, Norwich.

The role primarily involves the provision of administrative support to the Consultant Psychiatrists, such as organisation of clinical meetings, audiotyping, maintenance of records and regular liaison with external stakeholders, including other healthcare providers and the Ministry of Justice. It also requires in-person attendance for the purpose of taking notes at medical meetings and consultations that sometimes cover sensitive or challenging topics with our service users.

Candidates must have a very good standard of written English, display excellent attention to detail and have an ability to communicate clearly to a wide range of people.

Main duties of the job

1. Organisation of Care Programme Approach (CPA) meetings.
2. In-person and online minuting of clinical meetings.
3. Audio typing.
4. Liaison with other teams and departments regarding admissions, transfers and discharges.
5. Scanning of handwritten forms / assessments into the Electronic Patient Record (Lorenzo).

Preferably candidates will have at least two years of recent administration experience. Strong knowledge of Microsoft Office applications is essential and applicants will ideally have attained RSA II typing qualifications, ECDL (European Computer Driving Licence) or equivalent. Time management skills are needed in order to organise own workload and cope with shifting priorities and deadlines.

About us

Foxhall House is part of the Secure & Forensic Services Care Group within Norfolk & Suffolk NHS Foundation Trust.

The Secure & Forensic Services Care Group provides expert mental health care within Secure inpatient wards, within our local prisons and police Investigation Centres, and across the wider community.

Benefits included with this role are:

1. NHS pension
2. a comprehensive in house & external training programmes
3. career progression
4. starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
5. staff physio service
6. NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference, click APPLY!

You will be contacted via email and invited to book an interview time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Person Specification

Knowledge

Essential

1. Maintaining administrative / secretarial systems

Desirable

1. Knowledge of medical terminology

Skills

Essential

1. Excellent articulate communication skills.
2. ICT skills including Microsoft Office (Especially Word, Outlook and Excel)
3. Audio Typing

Other

Essential

1. Able to work Flexibly across a range of different sites/offices

Experience

Essential

1. Working on own initiative with minimal supervision
2. Ability to prioritise own workload

Qualifications

Essential

1. NVQ3 Business Administration or equivalent or working towards
2. NVQ2 Customer Services or working towards

Desirable

1. Shorthand

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.