Clinical Support Team Administrator

Job summary

Clinical Support Team Administrator

We are currently seeking an enthusiastic and motivated Clinical Team Support Administrator for our Child and Family Team in Ipswich. The candidate will work within our Reception Area at Walker Close, supporting all who use that building, including other teams across our Care Group. This team is part of our Suffolk Children's, Family and Young People's services in the Norfolk and Suffolk Foundation Trust. This post is Part Time/Job Share. The post holder will have varied Admin duties within, including manning the reception area, answering telephone calls, typing of letters, minute taking, updating service users records and assisting with general day to day referrals and processing. The Post Holder will provide administration support to our very busy Child & Family Team and would be expected to work alongside the wider admin team based within this area.

Good office-based skills would be required; however, full training will be provided.

Do you have excellent communications skills and a keen eye for detail?

Can you effectively manage multiple tasks and priorities?

Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?

If you have said 'Yes' to each of the above, then we might just have the role for you.

Main duties of the job

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.

You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage, as well as Minute Taking and Digital Audio Transcription, however not essential as training will be provided.

Reception cover is expected within this post and will require the post holder to be Office Based at those times.

All equipment necessary will be provided and full training given.

About us

This is an exciting time of Transformation of Mental Health Services in Suffolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed. NSFT in collaboration with the Suffolk alliance partners are striving to deliver a truly biopsychosocial approach within the 'Thrive' framework. This is going to require significant system changes across Suffolk to realise the goal of a whole system approach.

Do you have the passion, ambition and creativity to help us to reach our ambition to develop the Suffolk Child, Family and Young Peoples service? We would love to hear from you.

Job responsibilities

The Post Holder will provide a friendly and welcoming Reception Area for our Service Users and Clinical Staff who use the building. There will be varied administration duties, including support of Doctors, Nurses and Clinicians with entering and maintaining information to Service Users records as well as supporting Service Users with queries or other needs by telephone or face to face. Providing diary/appointment management, processing of referrals and documentation and attending team meetings, minute taking, where appropriate. To provide the best service to our Service Users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Some of the benefits you can expect:

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Person Specification

Experience

Essential

• Understanding and experience in a full range of administration procedures and systems gained through practice at intermediate level.

Desirable

• Microsoft Packages Experience

Qualifications

Essential

• NVQ 3 Business Administration or equivalent. Alternatively, working knowledge/experience will also be considered.
• Experience working in a busy office, including Customer Service and monitoring phones

Desirable

• Knowledge of Trust electronic record system
• Digital Audio Transcription and Minute Taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Child and Family Treatment Centre
Walker Close
Ipswich
IP3 8LY

Employer's website