Clinical Support Officer

East Suffolk and North Essex NHS Foundation Trust

The Clinical Support Officer role will provide essential non-clinical support with patient related administration and other tasks to enable clinicians within the Community Nursing team to be free to provide clinical care.

Clinical Support Officers are an integral part of the community nursing team, managing non-clinical administration and a clinical role which may include insulin visits and attending a patient's home to support a clinician if required.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

You may be required to travel to different sites across the Essex, Suffolk and Tendring area. A full, valid driving licence and access to a car is essential for this role.

Main duties of the job

1. Dealing with administrative tasks such as booking visits and changing addresses.
2. Submitting Loan Equipment forms.
3. Stock control of equipment and consumables used in the department.
4. Dropping off/collecting items/equipment from patient's homes.
5. Chasing up medication requests with prescribers.
6. Printing, photocopying, and making up various packs for clinicians.
7. Handling telephone enquiries/referrals in a polite and helpful manner; ensuring messages are prioritised and actioned as appropriate.
8. Effectively communicating with other internal and external stakeholders, members of staff and the public, providing clear explanations and presenting a positive image.
9. Using internal processes and own initiative for escalation of complaints in an effective, timely manner.
10. Managing often complex clinical personal information according to Caldicott guidelines.
11. Booking appointments for patients.
12. Liaising with other professionals as needed.
13. Working with clinicians to ensure patients are discharged once treatment is completed, discharging the patient from the relevant IT systems and filing all paperwork in accordance with organisational policy.
14. Using electronic systems effectively to maintain safe standards of record-keeping and database management following all relevant procedures and guidance.
15. Managing incoming information, processing it, and passing it on to the relevant practitioner.

About us

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provides hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals, we offer a generous pension scheme, 27 days annual leave on commencement (pro rata), and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offers a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations, you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge, then we are keen to hear from you.

Find out about living and working with us - Watch here.

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

• Competent IT skills including Word, Outlook, and Excel.
• Excellent numeracy and literacy.
• ECDL or similar.

Experience

• Experience of working with confidential and sensitive information and data.

Skills

• Ability to take minutes.
• Must be a car driver with a valid UK driving licence and have access to a car for work purposes.
• Demonstrate ability to work independently using own initiative and to prioritise accordingly.
• Demonstrate accuracy and attention to detail (no errors in application form).

Knowledge

• Knowledge of office administration and office equipment.
• Knowledge of Microsoft packages, including diary management.
• Understanding of patient needs and NHS.
• Awareness of Health & Safety relevant to role.
• Understanding of Information Governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

£24,625 to £25,674 a year per annum pro rata

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

432-HR65-25

Job locations