Clinical Steward for Urgent and Emergency Care

Job summary

Stewardship is a collaborative and strategic approach to healthcare leadership that emphasises shared responsibility for optimising resources, improving population health outcomes, and tackling health inequalities. This model fosters integration and innovation by aligning care delivery with system-wide goals, ensuring a patient-centred and value-based approach.

As a steward, the individual is expected to embody these principles by:

1. Leading collaboratively: Driving integration across sectors and fostering collective accountability by convening multi-agency stakeholders to address shared challenges. Stewards should actively lead discussions, mediate between parties, and create unified action plans.
2. Championing data-driven insights: Using analytics and evidence to inform clinical and operational decisions that enhance patient care and reduce disparities. Examples include developing targeted interventions using population health data or designing risk stratification tools.
3. Engaging with stakeholders: Building and maintaining robust relationships across health and care systems to ensure alignment with shared objectives and priorities. This involves regular communication with patient groups, clinical leads, and external agencies.

Main duties of the job

The Urgent and Emergency Care Clinical Steward provides clinical leadership for the coordination, integration and transformation of urgent and emergency care for the residents of Norfolk and Waveney.

They will provide clinical input to the UEC programme board, and to relevant workstreams and alliance boards as required, to improve the quality of care, and provide it closer to home wherever possible.

Working closely with the acute sector, community services, primary care, the ambulance service and other NHS Providers, local government and Place Boards, the Steward drives transformation initiatives, improves care pathways, and ensures alignment with the ICS's clinical strategy.

About us

Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations - NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others - joining forces to agree and plan for local people's needs.

Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.

Job description

Job responsibilities

• Provide strategic clinical leadership for urgent and emergency care across the ICS.
• Support the UEC teams' priorities.
• Facilitate clinical leadership for the UEC programme, ensuring alignment with national best practice and driving the implementation of a fully integrated urgent care system, including:

1. Unscheduled Care Co-ordination (UCCH) at System level with hub and spoke model at Place;
2. Consistent Same Day Emergency Care (SDEC) offer at all acute sites;
3. Development of a consistent Virtual Ward model;
4. Implementation of Urgent Treatment Centres (UTCs);
5. Support the development and delivery of place-based strategies and Integrated Neighbourhood Teams (INTs) that are aligned with a fully integrated urgent care offer and the system new models of care.

Person Specification

Qualifications

Essential

• Clinical or Care qualified with a current licence to practise or included on a relevant professional register.

Experience

Essential

• Demonstrable evidence of delivering projects or programmes of work that impact on urgent and emergency care.

Desirable

• Currently working in the N&W ICS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

NHS Norfolk and Waveney Integrated Care Board
Address

Norfolk County Council,

City Hall, Martineau Lane,

Norwich

NR2 1NH

Employer's website