Clinical Specialist

Join us as our Clinical Specialist

Location - National

At Sonova, your work can help transform people's lives. As a leading provider of innovative hearing care solutions, we're not just a company that makes products, we're a team on a mission to help people experience the joy of sound.

Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves - they create sense.

Advanced Bionics (AB) are looking for a Clinical Specialist to join our dynamic and friendly clinical team. What we offer:

• Attractive salary and bonus potential, based on company and personal performance
• Five weeks holiday plus all UK bank holidays
• Fully maintained, serviced car with additional breakdown cover, available for both business (Sonova UK Business only) and personal use for you and your nominated drivers
• Employee Assistance Program, including financial planning guidance
• Opportunities to grow with us
• Employee referral scheme
• Death in service benefit
• Health cash plan reimbursing you for the cost of dental, optical, prescription and other costs.
• Pension Scheme

Please Note - All applicants must have the right to work in the UK. We regret that we are not able to offer sponsorship or visa assistance.

About the role:

The successful applicant will be responsible for providing clinical and technical support for all Advanced Bionics hardware and software products to Cochlear Implant and ENT clinics, as well as AB partners within their designated territory in the UK. This includes delivering on-site and remote clinical/technical services including switch-ons and fittings, upgrade support, managing complex cases, resolving technical issues, and providing surgical support, in addition to offering support via email and phone.

The role also involves training Audiology and ENT professionals on existing and new Advanced Bionics products and services, in collaboration with the Education and Training Manager.

The successful candidate will be required to build and maintain strong working relationships with our customers to ensure the continued growth of the business. Additionally, tracking and reporting tools will be utilised to monitor performance and refine local strategies, thereby contributing to the overall growth and success of Advanced Bionics in the UK.

This role offers the successful applicant the opportunity to develop their experience in technical knowledge and support, customer service and sales/business acumen whilst working within a highly supportive and dynamic team culture that strives to provide world-class service and technology that benefits our customers daily.

This is a full-time, field-based position with salary depending on experience and additional company benefits. Regular travel within the designated territory, with some overseas travel also required on occasions is to be expected.

A qualification or equivalent experience in Audiology is essential; commercial experience and/or experience in a Cochlear Implant department is highly desirable.

About you:

• As a strong communicator, you will be driven to build lasting and credible relationships with both internal teams and our consumers.
• You'll communicate effectively at all levels and have excellent written and oral communication skills, coupled with a confident and engaging presentation style.
• Strong attention to detail, maintaining data and keeping records up to date.
• You will have a good understanding of local markets and business trends.
• You will have the drive to continuously improve and excel, be naturally results orientated with the willingness to perform against agreed targets.
• You will demonstrate adeptness in working independently, all the while maintaining a steadfast commitment to fostering team collaboration and facilitating the dissemination of best practices.
• With a willingness to travel nationally, you'll be happy with overnight stays and weekend working. Occasional overseas travel will be required.
• You'll be a knowledge expert, championing new initiatives and eager to develop your own skills and experiences.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.