Clinical Specialist

Sonova AG; United Kingdom; On-site; GBP 30,000 - 60,000

Job description

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You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

United Kingdom, United Kingdom

Clinical Specialist

155915

Join us as our Clinical Specialist

Location – Geographical territory TBC (dependent on successful applicant)

At Sonova, your work can help transform people’s lives. As a leading provider of innovative hearing care solutions, we’re not just a company that makes products, we’re a team on a mission to help people experience the joy of sound.

Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.

Advanced Bionics (AB) are looking for a Clinical Specialist to join our dynamic and friendly clinical team.

About the role:

The successful applicant will be responsible for providing clinical and technical support for all Advanced Bionics hardware and software products to Cochlear Implant and ENT clinics, as well as AB partners within their designated territory in the UK. This includes delivering on-site and remote clinical/technical services including switch-ons and fittings, upgrade support, managing complex cases, resolving technical issues, and providing surgical support, in addition to offering support via email and phone.

The role also involves training Audiology and ENT professionals on existing and new Advanced Bionics products and services, in collaboration with the Education and Training Manager.

The successful candidate will be required to build and maintain strong working relationships with our customers to ensure the continued growth of the business. Additionally, tracking and reporting tools will be utilised to monitor performance and refine local strategies, thereby contributing to the overall growth and success of Advanced Bionics in the UK.

This role offers the successful applicant the opportunity to develop their experience in technical knowledge and support, customer service and sales/business acumen whilst working within a highly supportive and dynamic team culture that strives to provide world-class service and technology that benefits our customers daily.

This is a full-time, field based position with salary depending on experience and additional company benefits. Regular travel within the designated territory, with some overseas travel also required on occasions is to be expected.

A qualification or equivalent experience in Audiology is essential; commercial experience and/or experience in a Cochlear Implant department is highly desirable.

About you:

• As a strong communicator, you will be driven to build lasting and credible relationships with both internal teams and our consumers.
• You’ll communicate effectively at all levels and have excellent written and oral communication skills, coupled with a confident and engaging presentation style.
• Strong attention to detail, maintaining data and keeping records up to date.
• You will have a good understanding of local markets and business trends.
• You will have the drive to continuously improve and excel, be naturally results orientated with the willingness to perform against agreed targets.
• You will demonstrate adeptness in working independently, all the while maintaining a steadfast commitment to fostering team collaboration and facilitating the dissemination of best practices.
• With a willingness to travel nationally, you’ll be happy with overnight stays and weekend working. Occasional overseas travel will be required.
• You’ll be a knowledge expert, championing new initiatives and eager to develop your own skills and experiences.

What we offer:

• Attractive salary and bonus potential, based on company and personal performance
• Five weeks holiday plus all UK bank holidays
• Fully maintained, serviced car with additional breakdown cover, available for both business (SonovaBusiness only) and personal use for you and your nominated drivers
• Employee Assistance Program, including financial planning guidance
• Opportunities to grow with us
• Health cash plan reimbursing you for the cost of dental, optical, prescription and other costs.
• Matched pension at 5% increasing with service
• Employee and Friends and family hearing scheme

For this vacancy only direct applications will be considered.

Note: All applicants must have the right to work in the UK. We regret that we are not able to offer sponsorship or visa assistance.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.