Clinical Services Manager (Clinician) – Unity

Suffolk GP Federation; North Norfolk; On-site; GBP 80,000 - 100,000; Full time

Job description

We have a unique opportunity for a Clinical Services Manager to join Unity Healthcare GP Practice.

This exciting clinical opening has come about following a review of the Practice’s management structure after the successful launch of the Unity Healthcare Hub.

Unity’s new Hub model is a transformative approach designed to enhance patient care and staff well-being. It allows us to address the limitations of physical clinical space by providing dedicated clinical office space where patient contact is managed remotely through triage and consultations. Face-to-face appointments continue at our three existing sites (Haverhill, Long Melford, Lavenham).

Our attention is on developing our workforce model to support our growing organisation. Our clinical staff have a ‘portfolio role’, rotating between ‘Speed Triager’, ‘Hub Remote Consultor’, ‘Face-to-face clinician’ and ‘GP Site Lead’.

We are also making a significant investment in a new, larger management structure in order to meet Unity’s 2028 vision which includes:

1. Embedded in our local community especially INTs with close partnership with WSFT.
2. An enlarged senior leadership team drawn from across all clinical groups and managers
3. A ‘reimagined’ working environment and workflow which addresses current challenges and is attractive to work in
4. The most advanced user of technology in Suffolk general practice
5. A practice where individuals come to work, learn and then move on to share Unity’s vision.

A new Senior Leadership Team has been created, with new roles including Clinical Director, Service Director, Clinical Services Manager, Systems & Change Manager, HR Manager and Practice Manager.

What is the role?

• You will be part of Unity’s Senior Leadership team and be part of the team responsible for implementing the Unity 2028 vision;
• You will oversee clinical decision making, ensuring adherence to best practice and clinical guidelines.
• You will develop and implement clinical pathways, and promote a culture of continuous quality improvement
• You will facilitate a clinically lead culture

Is it for me?

• To succeed in this role you will need experience of effectively leading a team of multi-professional clinical staff, and be confident in managing change
• You will need to have a current professional registration and ideally a masters level qualification
• You will need to be able to establish trust and credibility with clinicians across Unity.
• You will need to be able to regularly commute across Suffolk, including Haverhill.

Contract type:

Full time: 37.5 hours per week, with usual working days of Monday – Friday.

What we can offer you:

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that ‘get it’
• Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
• Cycle to work scheme
• Death in service cover
• Competitive salaries with annual benchmarking
• 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
• Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.