Clinical Services Manager

GenesisCare; Oxford; On-site; GBP 40,000 - 80,000; Full time

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Are you ready to take the next step in your leadership journey? Join GenesisCare UK as a Clinical Services Manager (SACT) on a 12-month fixed-term contract at our cutting-edge cancer care centre in Oxford. This is your opportunity to be part of something truly meaningful working alongside a passionate team committed to delivering exceptional patient care.

The Role:

As Clinical Services Manager, you will play a pivotal role in the day-to-day delivery and ongoing development of our clinical services. You’ll provide direct leadership across multiple departments, with a focus on operational excellence, regulatory compliance, workforce capability, and optimised skill mix. You'll foster an integrated, multidisciplinary approach that ensures high-quality care is consistently delivered.

Working closely with the Centre Leader, you’ll support the development and implementation of our strategic and financial objectives—helping to shape the future direction of the centre.

You will also be an active member of the Oxford Leadership Team, supporting department leads through data-driven decision making and impactful team meetings. Your role will include overseeing service improvement plans, leading incident reviews and shared learning initiatives, and embedding a culture of continuous improvement and professional development.

From ensuring annual competency signoffs to supporting individual development plans, you’ll have the chance to make a genuine difference—both to patient outcomes and to the careers of your colleagues.

What You'll Do:

1. Provide exceptional leadership in living the GenesisCare purpose and values, developing and enhancing a culture within the centre that aligns with our values.
2. Support the Centre Leader with the quality and operations strategy as we strive to continually raise the bar and achieve an outstanding CQC rating.
3. Lead the management and delivery of clinical and non-clinical oversight & governance of the services under your line management and ensure the efficient delivery of their services.
4. Drive and support a culture of continuous improvement from incidents, near misses, complaints, compliments and patient feedback.
5. Lead aspects of the cross-site working and integration plan for services mainly administration, nursing and imaging referral pathways.

What You'll Have:

Experience and skills:

1. Experience of leading and/or managing clinical services.
2. Experience of working in the Private healthcare industry.
3. Experience/awareness of clinical professional standards.
4. Robust understanding of Clinical Governance requirements for the area.
5. Up-to-date knowledge in area of practice.
6. Awareness of professional Codes of Conduct and accountability.
7. Knowledge of the Care Quality Commission principal pillars and evidence.
8. Experience of disseminating learnings from incidents, complaints and compliments to drive a culture of continuous improvement.
9. Experience of developing quality improvement plans and embedding continuous improvement into the operational management process.
10. Experience and use of quality management systems.
11. Experience of the development, implementation, and monitoring of policies and procedures.
12. Experience of working collaboratively with and influencing others.
13. Good organisational and planning skills.
14. Strong IT skills.
15. Able to communicate and articulate reports.
16. Skilled at building effective relationships with a variety of stakeholders.

Qualifications and Knowledge:

1. Evidence of relevant professional development, both clinically and managerially.
2. Registered Nurse.
3. Evidence of commitment to continuous development.
4. Experience of project/programme management tools and techniques.

Why Choose GenesisCare:

Discover what's in store for you when you join the GenesisCare UK team:

1. Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
2. Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
3. Access our world-class radiotherapy - free to you and your immediate family, if required.
4. Secure your future with a competitive Company Contributory Pension Scheme.
5. Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
6. Enjoy hassle-free commutes with free parking at most of our centres.
7. Treat yourself with exclusive retail discounts.

Who We Are:

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.

We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care.

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GenesisCare is an Equal Opportunity Employer.