Clinical Services Manager

NHS; Haverhill; On-site; GBP 1,000; Full time

Job description

Job summary

Suffolk GP Federation are looking to welcome a clinical services manager to join Unity Healthcare GP practice in Haverhill for a permanent, full-time position that will involve regular travel across Suffolk.

This position will lead the clinical teams, ensuring high quality patient care, implementing and leading change and quality initiatives and ensuring performance against key clinical targets. The role has come about following a review of the practices management structure after the successful launch of the Unity Healthcare hub model, which is a transformative approach designed to enhance patient care and staff well-being.

Unity's new hub model allows us to address the limitations of physical clinical space by providing dedicated clinical office space where patient contact is managed remotely through triage and consultations. Face-to-face appointments continue at our three existing sites (Haverhill, Long Melford, Lavenham). If you are an experienced manager looking for a new challenge, then we would love to hear from you.

Our attention is on developing our workforce model to support our growing organisation. Our clinical staff have a portfolio role, rotating between Speed Triage, Hub Remote Consultor, Face-to-face clinician and GP Site Lead.

Main duties of the job

• Oversee the clinical decision making, ensuring adherence to the best practice and clinical guidelines.
• Responsible alongside the senior leadership team for implementing the Unity 2028 vision.
• Develop clinical pathways and promote a culture of continuous quality improvement.
• Facilitate a clinically lead culture.
• Lead the clinical team, managing change.

About us

Unity Healthcare is run by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

What we offer

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that get it.
• Excellent IT teams & support giving us first class equipment and no wait responses.
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets.
• Cycle to work scheme.
• Death in service cover.
• Competitive salaries with annual benchmarking.
• 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service.
• Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Date posted: 10 April 2025

Pay scheme: Other

Salary: £1 to £1 a year

Contract: Permanent

Working pattern: Full-time

Reference number: 28508

Job locations: Norton Road, Haverhill, Suffolk, CB9 8LU

Job description Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience Essential

• Experience of effectively leading a team of multi-professional clinical staff, and be confident in managing change.
• Establish trust and credibility with clinicians across Unity.
• Driving license due to regular travel.

Qualifications Essential

• Current professional registration and ideally a masters level qualification.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Primary Care Careers

Address: Norton Road, Haverhill, Suffolk, CB9 8LU

Employer's website: https://www.eoeprimarycarecareers.nhs.uk/