Clinical Services Advisor & Medical Support Analyst

Clinical Services Advisor & Medical Support Analyst

Location: Peterborough, UK
Salary: £27,000 - £35,000 (dependent on experience)
Job Type: Full-time, Monday to Friday (No evenings, shifts, or weekends)

Our client, a well-established family-run company specializing in Private Health Insurance, is expanding its team and looking for experienced professionals to join as Clinical Services Advisor and Medical Support Analyst. These roles involve working with medical reports, liaising with treatment providers, and ensuring the smooth assessment and processing of health-related communications.

About the Roles

We are seeking individuals with a strong understanding of medical practice and terminology who can confidently assess medical reports, engage with treatment facilities, and support internal claims and liaison teams. The ideal candidates will be highly organized, excellent communicators, and capable of handling multiple complex cases.

Key Responsibilities:

1. Collaborate with internal teams to enhance service delivery.
2. Analyse and assess health reports to ensure appropriate decision-making.
3. Support customers through the hospital liaison process.
4. Assist the company in understanding medical practice and terminology.
5. Identify and resolve discrepancies in medical communications.
6. Influence improvements in internal procedures and customer experience.
7. Contribute to the development of support services through the Medical Advisory Panel.
8. Conduct root cause analysis and produce detailed reports.
9. Stay up to date with industry developments and regulatory changes.
10. Maintain accurate records and manage workflow efficiently.

What We're Looking For:

1. Experience working with medical reports and terminology.
2. Strong verbal and written communication skills.
3. Ability to engage professionally with treatment providers and customers.
4. Excellent organizational and analytical skills.
5. Ability to work under pressure and meet deadlines.
6. A proactive and professional approach to problem-solving.

What's on Offer:

1. Competitive salary (£27,000 - £35,000 depending on experience).
2. Regular Monday to Friday working hours.
3. Pension scheme and attendance bonus.
4. Generous annual leave, including additional family days.
5. Free worldwide multi-trip travel insurance for you and discounted rates for family members.
6. Cash benefits linked to personal accident, life cover, and critical illness.
7. Monthly employee rewards scheme.
8. Learning and development opportunities.
9. Access to wellbeing services and employee discount schemes.
10. Free tea, coffee, and fresh fruit in a friendly working environment.

If you are a dedicated professional looking to make an impact in a growing team, we'd love to hear from you.