Clinical Service Manager & Professional Nursing Lead (Adults)

Clinical Service Manager & Professional Nursing Lead (Adults)

Central and North West London NHS Foundation Trust

Clinical Services Manager & Professional Nursing Lead for Adult Services (Band 8b)

Hillingdon Community Services

Are you an experienced clinical leader passionate about shaping high-quality community services? We are looking for a dynamic Clinical Services Manager & Professional Nursing Lead to join Hillingdon Community Services, supporting the Head of Adult Services in developing and delivering a range of specialist community services.

This is an exciting time to join, with greater opportunities to influence system-wide developments and contribute to the evolution of Integrated Neighbourhood Teams (INTs).

In this role, you will oversee our Intermediate Care Unit (HICU), Specialist Nursing (Cardiac, PD, Epilepsy, and TB), Podiatry, Diabetes, and Bladder & Bowel Services, providing strong nursing leadership, ensuring high standards of professional practice, and driving service improvement and innovation.

You will also deputise for the Head of Adult Services, manage complex services, and work closely with system partners to strengthen integrated community-based care.

If you are a confident leader with a passion for clinical excellence, service development, and empowering teams, we'd love to hear from you!

Main duties of the job

The Clinical Service Manager will be responsible for deputising for and supporting the Head of Adult Services in the development, delivery, and transformation of community services. They will ensure that services are high-quality, personalised, and accessible to users. The post holder will oversee the delivery of designated clinical services within the Adult Services division and implement systems and processes to ensure compliance with Trust-wide policies and national/local targets.

As the professional nursing lead for Adult Services, the post holder will work closely with the Head of Adult Services and the Community Services Director to provide clear nursing leadership, professional guidance, and clinical expertise. They will ensure that nursing practice aligns with professional codes of conduct across specialties. Additionally, the post holder will engage and empower clinical staff in service delivery and management, using their clinical expertise to assess, develop, and enhance service quality.

The role will also require working as part of the wider system, contributing to integrated neighbourhood team (INT) development and supporting partnership work to strengthen community-based care.

About us

We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Job responsibilities

Key Responsibilities:

1. Leadership & Management: Line manage staff within the designated areas of responsibility, including both clinical and non-clinical professionals. Ensure robust performance management, appraisals, and staff development to optimise individual and organisational performance. Facilitate access to ongoing professional education and development.
2. Team Support & Communication: Foster effective team performance in service delivery by promoting clear and positive communication. Encourage strong multidisciplinary and multi-agency collaboration.
3. Clinical Leadership & Service Improvement: Act as a senior clinical champion, influencing multidisciplinary teams to implement sustainable service improvements across professional and organisational boundaries.
4. Clinical Expertise & Advisory Role: Provide high-level clinical expertise across adult nursing services. Offer specialist advice to clinicians on nursing interventions, including risk assessment and management.
5. Partnership Working: Build and maintain effective relationships with key colleagues both within and external to the organisation to support service development and integration.
6. Patient-Centred Care & Service Development: Ensure that patient perspectives are actively considered and incorporated into service improvements.
7. Efficiency & Productivity: Identify and lead initiatives to improve efficiency and deliver productivity savings within the areas of responsibility.
8. Governance & Risk Management: Work with the Head of Quality Governance to implement robust risk management systems, ensuring full compliance with internal and external governance requirements.
9. Strategic & Business Planning: Contribute to the annual business planning cycle, supporting service development and transformation.
10. Deputising & Reporting: Deputise for the Head of Adult Services as required. Prepare and deliver written and verbal progress reports on service developments and learning.

Person Specification

Qualifications

• Registered NMC General Nurse, (Part 1 of the Register)
• Diploma/Degree in Nursing related area
• Post registration qualification relevant to clinical field
• Evidence of post registration professional development
• Teaching qualification
• Working towards relevant to post MSc/MA

Knowledge and Experience

• Significant practicing clinical experience
• Able to demonstrate high level of personal professional autonomy and accountability
• Team management, including recruitment, appraisals and staff development
• Ability to influence service development and delivery
• Experience of undertaking research and audit
• Experience of dealing with complaints
• Understanding of governance and risk management processes and its impact on practice
• Understanding of financial management
• Ability to relate to people of all disciplines and at all levels within the organisation
• Self motivated and autonomous
• Ability to manage and deliver to deadlines and within resources
• A good understanding of the changing NHS environment; particularly in relation to community
• Clinical community experience nursing

Specific skills

• Excellent inter-personal and communications skills
• Ability to write clear, concise reports
• Flexible and adaptable to meet deadlines, commitments and priorities.
• High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude;

Physical Skills & Effort Emotional Effort

• Ability to manage sensitive and politically sensitive issues
• Ability to deal with exposure to verbal and physical aggression

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Central and North West London NHS Foundation Trust

Head of Adult Services Hillingdon Community

£67,950 to £78,028 a year per annum inc HCAS (pro rata if P/T)