Clinical Receptionist/Administrator

Calderdale and Huddersfield NHS Foundation Trust; Halifax; On-site; GBP 20,000 - 30,000

Job description

Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.

We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.

We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.

We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?

Our Future Plans

The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/.

Job overview

The post holder will provide administration duties and will lead and co-ordinate booking for all areas to support the efficient running of the Cardio-Respiratory Department within the Medical Division at the Calderdale and Huddersfield NHS Foundation Trust. They will demonstrate excellent communication, operational and interpersonal skills. The post holder will be required where necessary to book all areas of diagnostic Cardiology and Respiratory. This will include, but is not limited to: Specialist Cardiology Clinics, Echocardiography, Invasive, Non-Invasive and Respiratory.

The post-holder will be undertaking a full-time training programme within the Calderdale and Huddersfield NHS Foundation Trust (CHFT) over a 12-14 month training period. The training will be provided through formal education via an external provider, and in-house on the job training. We also welcome applicants who are already working at this level and have a qualification within customer service.

Main duties of the job

A few of the main duties are listed below, but for all main duties please refer to the job description.

• To provide admin support for specialist booking and clinic management of Echo, Non-Invasive, Invasive, Respiratory, and specialist Cardiology clinics working in conjunction with the Physiologist Service Leads of these areas, ensuring they are fully utilised. Thereby ensuring all national and local guidelines on waiting list key standards are met. Share knowledge and experience with colleagues.
• Greet patients /visitors in a polite and professional manner. Accurately confirming patient details, making amendments in real time where necessary. Directing patients to the correct waiting areas.
• To attend to cardio-respiratory reception areas as and when required.
• To answer the telephone in a timely and courteous manner when dealing with external or internal customers. To ensure that all messages are dealt with promptly to ensure that all demographic details are accurately recorded.
• To be responsible for contacting patients by telephone to remind them of pending appointments. To cancel, change or rebook appointments accordingly, where possible re-negotiating.

Working for our organisation

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS - yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members - patients, staff and the local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.

Detailed job description and main responsibilities

The detailed job description and main duties can be viewed within the full job description and person specification.

Person specification

Qualifications/Training

Essential criteria

• GCSE English and Maths at Grades 9-4 (A*-C) or equivalent
• ECDL/NVQ Level 2 in Business Admin/Customer Service or willingness to work towards or equivalent administration experience
• Evidence of commitment to organisational and individual development and undertake all mandatory training where required

Desirable criteria

• Accurate keyboard skills to RSA 2 typing or equivalent

Knowledge, experience & expertise

Essential criteria

• Experience of dealing with the public within a reception area
• Excellent computer skills with knowledge of Word and Excel
• Experience of working with EPR
• Experience of scheduling outpatient appointments, waiting list management and understanding local and national targets
• Ability to organise and prioritise workload
• Experience of working in an NHS environment

Desirable criteria

• Knowledge of medical terminology, preferably in the field of Cardiology and Respiratory
• Experience and knowledge of patient pathways and RTT targets

Communication and relationships

Essential criteria

• Excellent communication skills, able to communicate clearly and concisely both on the telephone and face to face.
• Excellent written and communication skills
• Excellent listening, negotiation/persuasive and problem-solving skills
• Flexible and adaptable
• Approachable and supportive to others
• Professional and positive attitude

Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co-create the change we want to see. We take pride in the diversity of our workforce that's why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact [e-mail] for assistance.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Clinical Receptionist/Administrator JD (PDF, 328.4KB)
• Job Description Appendix A (PDF, 259.2KB)