Clinical Quality Manager (NHS AfC: Band 8a) - NHS Birmingham and Solihull Integrated Care Board

Employer: NHS Birmingham and Solihull Integrated Care Board

Employer type: NHS

Site: Alpha Tower

Town: Birmingham

Salary: £53,755 - £60,504 per annum

Salary period: Yearly

Closing: 23/12/2024 23:59

Clinical Quality Manager

NHS AfC: Band 8a

We are a Disability Confident Employer and actively welcome applications from people with a disability, committing to shortlisting all suitable applicants who meet the essential criteria for an interview. Please let us know of any reasonable adjustments you require to participate in the recruitment process.

Job overview

The Clinical Quality Manager will support the Birmingham and Solihull Integrated Care System (ICS) to deliver the statutory function of continuous quality improvement, through the monitoring and assurance of health services across Birmingham and Solihull. The post-holder will work closely with other members of the Quality team to assure the ICS of the clinical quality of services within the areas of commissioned health services.

The post-holder will provide leadership in the ongoing review and triangulation of information and assurance in relation to clinical quality performance, taking action with providers when gaps in quality are identified and ensuring actions are taken to address any quality issues, monitoring progress and working closely with leads in providers.

The post-holder will use a range of system feedback mechanisms to assess patient experience and will work with providers to ensure that patient views are gathered, reviewed, and acted upon to make continuing improvements to care and treatment.

Main duties of the job

1. Deliver on a range of quality and patient safety assurance and monitoring activities to ensure that BSOL ICS is effectively sighted on the quality of care for all patients, confirming whether such care meets both nationally and locally agreed standards.
2. Communicate and meet regularly with commissioned providers and, where appropriate, attend and chair meetings with such providers on behalf of BSOL ICS, ensuring effective oversight of quality and challenge of all standards of quality and patient safety outcomes and experience.
3. Review patient experience information and assess whether providers are acting upon patient feedback to make improvements to services and care, addressing concerns regarding patient experience with the ICB’s patient experience lead and providers to ensure that care pathways are optimised for patients.
4. Use soft and hard intelligence to identify quality issues or risks. Utilize all available data and best practice evidence to ensure that the ICS implements the best available approaches to improve quality and safety, working collaboratively with providers and partner agencies to ensure that solutions are robust and system-wide.
5. Provide clinical support and supervision to staff and members of the ICB to ensure that quality is at the forefront of the delivery of care from a transactional and transformational perspective.

Working for our organisation

Birmingham and Solihull Integrated Care System brings together local NHS, councils, and voluntary, community, and faith sectors to better serve our communities. With a population of circa 1.55 million, our vision is for BSOL to be the healthiest place to live and work, driving equity in life chances and health outcomes for everyone. For a chance to be part of the fantastic opportunity we have as an Integrated Care System, apply for this role today.

As a member of our system, you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an inclusive environment for all people.

In return, NHS Birmingham and Solihull can offer you the opportunity to thrive and develop in a supportive, ambitious, and inclusive team. You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, Integrated Care Board (ICB), and NHS England to truly effect change and add value.

We know that diversity fosters creativity and innovation and are committed to challenging discrimination, promoting equality of opportunity for all, being a fair and inclusive employer, and creating a workplace in which all of us feel we belong.

Detailed job description and main responsibilities

1. Deliver on a range of quality and patient safety assurance and monitoring activities to ensure that BSOL ICS is effectively sighted on the quality of care for all patients, confirming whether such care meets both nationally and locally agreed contractual standards. This work will include, but not be restricted to: reviewing serious incident investigations, undertaking provider quality assurance visits, reviewing KPI and CQUIN data from a quality and patient safety perspective, attending, and reviewing annual quality accounts.
2. Communicate and meet regularly with commissioned providers and, where appropriate, attend and chair meetings with such providers on behalf of BSOL ICS, ensuring effective oversight of quality and challenge of all standards of quality and patient safety outcomes and experience.
3. Ensure timely and effective monitoring of compassionate care within commissioned providers as identified in the 6C’s - Care, Compassion, Competence, Communication, Courage, and Commitment.
4. Work with providers to promote and assure appropriate standards of clinical quality and a robust culture of continual quality improvement where lessons are learnt.
5. Ensure robust and timely escalation of any quality and/or patient safety concerns within commissioned providers to the Associate Director of Nursing, Chief Nursing Officer, and other members of the wider BSOL Quality and Patient Safety Team, as appropriate.
6. Prepare and/or contribute towards detailed summary reports for the attention of the Birmingham and Solihull (BSoL) Quality and Safety Committee highlighting any quality and/or patient safety concerns within commissioned providers.
7. Work with the wider BSOL Quality and Patient Safety Team providing clinical advice and recommendations as appropriate, e.g., advising on the content of provider KPIs and CQUINs.

Person specification

• Current professional Clinical Registration
• Evidence of professional and continued education
• Experience of clinical quality assurance and improvement
• Experience of working in NHS settings
• Quality Improvement Qualification
• Experience working in varied NHS settings

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application regularly following the closing date and throughout the recruitment process, as this is how we will communicate with you.

Arden & GEM CSU administer this account on behalf of the ICB; you may receive communications from both the CSU and the ICB during your recruitment.

BSOL ICB is committed to giving people greater choice over working patterns, helping our staff achieve a better work-life balance. Please identify at the application stage if you wish to discuss flexible working options.

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.